Technical Manager

TECHNICAL MANAGER – PERSONAL INJURY – DARWIN, NT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role 

Working closely with the Manager for Claims, the primary purpose of this role is to lead and develop a team of technical specialists to provide technical expertise to claims managers to managers to administer claims managements services to Motor Accidents Compensations Commission in the Northern Territory, pursuant to the MACC Management Agreement and associated service levels. The role involves oversight on key service levels to ensure best practice claims management is delivered across the MACC portfolio. 

• Assist the Manager, Claims and other members of the leadership team to drive performance uplift across the business by identifying opportunities for improvement and implementing strategies that result in superior claims management
• Lead a team of specialists in supporting the technical proficiency of claims teams by providing advice, coaching, and support
• Identify and implement opportunities to improve operational controls and claim outcomes, supporting the business aims of process improvement and establishing best practice in delivering claims management under the MACC Scheme.
• Establish and maintain strong relationships with customers, team members, regulators, and other key stakeholders, providing exemplary customer service that meets the needs of internal and external customers
• Lead initiatives and projects as required to support the technical and strategic objectives of the business
• Support liability and technical management objectives by ensuring that all decisions are sound and made in a timely manner, in accordance with the legislation and quality decision making frameworks
• Contribute to the engagement levels of our teams by role modelling the appropriate behaviours and by participating and engaging others in business decisions

About you

• Extensive technical expertise and claims management experience in Workers Compensation or Personal Injury claims management
• Comprehensive knowledge of applicable legislation and regulation requirements.
• Ability to lead an effective and collaborative team to achieve business objectives
• Technical proficiency with relevant systems, software, and communication tools
• Ability to build effective relationships internally and externally with customers, government, and/or regulator representatives and service providers
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers