Specialty Claims Crime Prevention Consultant
Datchet, GB, SL3 9LL
Role Description
We have a fantastic opportunity for a Specialty Claims Crime Prevention Consultant to join our talented Claims Validation Team.
In this role, you will ensure the quality of business written across our general portfolios by delivering internal and external systems and processes that validate risk and customer information at key points in the customer journey. You will also help create strategic competitive advantage by deploying class-leading fraud management practices.
This is a remote role, with the expectation that you’ll be available for occasional meetups in Ditton Park.
Salary Information
Pay: Circa £33,000 per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Carrying out fraud investigations on referrals from various internal and external sources, including but not limited to existing fraud systems, intelligence, and claims teams, to identify cases appropriate for investigation.
- Managing a portfolio and overseeing the full end-to-end investigation process, from referral through to final outcome.
- Handling correspondence and paperwork as necessary, maintaining communication with customers and third parties, providing updates to ensure next steps are understood and all communication is effective and accurate.
- Recording values, costs, and trends accurately in line with the Fraud Database MI process to ensure business targets are measurable and intelligence remains accurate.
- Working with frontline teams to build awareness and understanding of fraud risks, supporting the development of a strong first line of defence.
- Sharing experience and knowledge with other investigators to improve overall capability within the team.
- Supporting delivery of the Anti-Fraud Strategy by implementing improvements within the fraud-handling process.
- Establishing current risk exposure and proactively identifying the most valuable fraud risks to pursue.
- Monitoring and controlling existing fraud tools, researching and developing new ones, and reviewing outputs to ensure alignment with strategic objectives.
- Building and maintaining strong industry relationships, representing Allianz at relevant meetings and focus groups, and using external intelligence to inform local strategy.
Essential Skills
- A strong understanding of the end-to-end Claims processes and products.
- Excellent customer service, relationship-building, and communication skills, with the ability to listen empathetically and adapt your style to achieve the best outcomes for customers and the business.
- Strong investigative, analytical, and problem-solving abilities, supported by a logical thought process and attention to detail.
- Effective organisational and time management skills to manage priorities efficiently.
- A proactive, can-do attitude with a passion for learning and a commitment to fighting fraud and protecting the business.
- Previous claim fraud handling experience or experience working in a fraud environment (2/3 years minimum)
- Experience and knowledge of fraud prevention systems and familiarity with IFED processes.
We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.
Desirable Skills
- Experience handling risk-related pet insurance claims.
- Experience working with loss adjusters.
- Experience using generative AI tools, such as onsite webchat/chatbot systems and customer journey platforms.
- A CII or fraud qualification.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Georgie Hill
If you are an at-risk candidate facing potential redeployment, please include this information in your CV.
Closing date: 27 Oct 25
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
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