Delivery Manager_D1014

Position Summary

The Service Delivery Manager within the Production Management team plays a vital role in overseeing and facilitating IT change management activities across the North American stakeholder community. Based in the Delivery Hub in India, this role is central to ensuring smooth transitions, strong stakeholder engagement, and alignment between operational support and business expectations. The position requires a strong foundation in IT service management and operational processes, particularly within the financial and insurance sectors.

Key Responsibilities:

• Act as the key operational facilitator of change management within the North American business community
• Lead stakeholder engagement to ensure changes are understood, approved, and implemented effectively
• Coordinate and manage the handover of change-related activities across time zones
• Work closely with global teams to ensure continuity of service and clarity around change-related impacts
• Serve as a liaison between business operations and IT teams to support month-end and year-end processes
• Prepare NA required CAB (Change Advisory Board) content in alignment with IT and business stakeholders

Key requirements / skills / experience:

• Minimum of 5 years’ experience in IT service delivery or change management roles
• ITIL certification required
• Background in IT and IT operations, with practical experience in structured change processes
• Industry experience in financial and insurance sectors, with understanding of month-end/year-end operational cycles
• Excellent stakeholder management and communication skills
• Ability to work between east to west coast US time zones and APAC
• English proficiency at business level required

Duties & Responsibilities

• Managing complex change initiatives across multiple regions and time zones
• Navigating stakeholder expectations and ensuring seamless handover between teams
• Supporting business-critical cycles such as financial closing with minimal disruption
• Adapting to evolving regulatory and compliance standards within financial services
• Maintaining high service standards while balancing competing demands across geographies
• Having a basic understanding or exposure to AI tools would be a plus.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.