After Sales Support - Team Lead

Job Level: Professional

Location:

Dubai, AE

Area of Expertise: Underwriting

Unit: Allianz Partners

Employing Entity: NEXTCARE Claims Management LLC

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 85972

Position Cluster: Non-Executive

The After Sales Support –team lead manages the juniors & seniors after-sales support team that are dedicated for ADNIC portfolio . He will be responsible for all tasks, staff, and Service Level Agreements related to the mentioned team. He will report to the Assistant Manager and will coordinate with him/her any challenge faced in daily operations.

What you do

•Plan the activity of the team related to policy creation functions and allocates tasks to his team members.

•Coordinate with his team members the activities to be performed and makes sure they comply with required contractual terms and regulations.

•Motivates his team by providing clear targets and directives.

•Supports his team by providing technical knowledge and expertise.

•Controls productivity of his team, and makes sure performance is of high efficiency.

•Monitors SLAs on daily basis, and makes sure targets are met.

•Escalates to the After Sales Assistant Manager in case targets are at risk.

•Evaluates team performance, SLAs, and quality of work regularly and provides ideas for improvement and staff training.

•Keeps accurate records on the various activities for internal and external review.

What you bring

•Bachelors Degree, Medical Background is a plus.

•Knowledge in Project Coordination

•2+ years relevant experience in a TPA, Insurance company, Hospitals or Medical Centers.

•Physically fit to carry out duties.

•Legally permitted to work in the country of operations.

•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.