Assistant Manager - Direct Clients

 JOB Overview:

The Assistant Manager - Direct Clients - is responsible for supporting the Direct Client Relations Manager in maximizing the business opportunities within existing and new client portfolios.   The incumbent is responsible for assisting the Direct Client Relations Manager in managing the team by ensuring the quality, productivity and service level targets of staff members are met according to company measures.

This role has an overall responsibility to provide excellent customer service, meet direct client needs and ensure high satisfaction levels.

What you Do:

• Maintains client relationship and assumes responsibility, identifies, negotiates and assist in managing relationships with direct clients whose objectives, product & service offerings complement to NEXtCARE’s short- and long-term vision.
• Assist in setting up and launching new corporate payer clients, develops a deep understanding of their products and long-term business strategies.
• Proactively assist the Direct Client Relations Manager in identifying, locating and qualifying new business leads.
• Support in establishing and maintaining industry contacts leading to specific business opportunities.
• Assist in consulting the clients to identify and define client business needs, determine solutions, and develop action plans for client review and acceptance
• Analyzes information necessary to produce solutions that satisfy client requirements, documents and presents finding to client and gain client acceptance of deliverables.
• Supports the Direct Client Relations Manager in developing and deploying a training program for clients and conducting regular meetings and tackling issues as they arise.
• Maintains an up to date understanding of industry trends and technical developments that affect target markets.
• Conducts surveys of members and clients generates statistics related to quality improvements and customer satisfaction.
• Stays current and knowledgeable on all products, service offerings and trends within the industry.
• Supports monitoring quality of direct clients’ card production outputs and provides necessary strategies for solutions to minimize waste and re-work.
• Ensures that clients deploy the solutions acquired by working with team members on deployment plans and coordinating with clients.
• Effectively interacts with other departments including account management.
• Ensures NEXtCARE'S remains proactive and responsive to prospective clients.
• As required, assist in recruiting, training and supervising staff.
• AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. 

At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.

What you Bring:

• Bachelor degree; Medical background preferred.
• 3+ years management experience within the Health Care Industry (TPAs, Insurance companies, Hospitals, Medical Centers).
• Experience in Business-to- Business sales and underwriting within the healthcare sector.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

How we hire 

Agency Statement Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

What we offer 

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. 

97715 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.