Automotive Extended Warranty Officer

Job description:

• Responsible to open and manage the claims as per agreed TAT i.e. review and processing
• Perform plausibility checks and consult an external expert when needed
• Correspond with dealerships, clients, and external experts
• Responsible to receive, review the invoices and prepare for payment
• Implement claims SOP within the service network/dealers
• Guide, train and direct service network/dealers on claims process
• Collect and update the internal procedures supported by technical bulletins/literature released by OEMs
• Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization

Profile:

• Degree in Automobile/Mechanical engineering, or similar education
• Technician background and also to have a commercial understanding
• Previous experience with motor extended warranty claims, insurance and/or assistance market, network expansion and also management of direct / indirect teams
• Fluent in Arabic and in advanced skills in English
• Good analytical and problem-solving skills
• Flexible and adaptable to change
• Well-versed with MS Office
• Happy to work in an office environment

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

86826 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.