Senior Operations Solution Lead -

What you do :

• Leads projects with transparency and efficiency, applying established project management methodologies.
• Manages transitions between projects across Lines of Business Health Operations and end users, ensuring seamless implementation and minimal operational downtime through effective troubleshooting.
• Develops business cases, statements of work, budgets, plans, and schedules, communicating them clearly and effectively.
• Thoroughly understands client and stakeholder needs, challenges assumptions, evaluates projects for cost-effectiveness, and ensures optimal solutions.
• Manages and drives project schedules, risk and issue management, and scope change control.
• May involve collaborating closely with Allianz and external entities in various countries to fulfill project requirements.
• Coordinates and leads operational teams in onboarding strategic new clients or business units, ensuring operational requirements are met and processes are optimized.
• Provides input for strategic opportunities and tenders, demonstrating Allianz Partner Health’s capability to meet requirements.
• Supports and leads strategic, high-priority projects involving multinational teams and external experts.
• Prepares and evaluates business cases and assesses the strategic alignment of all projects.
• Plans resource needs and ensures efficient use of shared resources according to project plans.
• Facilitates change management processes to secure project benefits.
• Commits to ongoing professional development in project and program management and related areas.
• Prepares and presents project outcomes, including milestones, issues, and resolutions.
• Supports Operations teams in implementing solutions within existing service delivery models.
• Engages with project stakeholders to resolve conflicts and address project challenges.
• Leads project team members in identifying issues requiring escalation to senior operational leadership.
• Coordinates, participates in, and documents conference calls and project meetings.
• Communicates effectively and leads cross-functional teams toward successful delivery.
• Generates reports for Senior Operational Leadership highlighting achievements, deliverables, and issues, fostering strong relationships with business sponsors and key stakeholders.

• Experience
• Technical experience working within AzC Operations or Non-Operational Departments for at least four years.
• Project management methodology knowledge and relevant qualifications are desirable.
• Third-level accreditation from college or university.
• Competencies
• Ability to prioritize workload and manage time efficiently.
• Customer-focused approach.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
• Excellent organizational and planning skills.
• Confidence in constructively challenging ideas.
• Highly developed interpersonal and communication skills, both verbal and written.
• Ability to collaborate effectively within a team environment.
• Demonstrates honesty and integrity.
• Proficient presentation skills.