Business Analyst - Claims Transformation - 12 Month Contract

Job Title: Business Analyst - Claims Transformation - 12 Month Contract

About Allianz

Allianz is a trusted insurance company, serving over 800,000 customers in Ireland for over 100 years. Our success is driven by our 700+ employees in Allianz Ireland. We offer flexibility and support to help you excel, with a hybrid working model based in Elm Park, Dublin 4. Proudly recognized as a Great Place to Work, we won the Super Large Category in the 2025 Awards and are one of Ireland's Best Workplaces for Women and Health & Wellbeing. 

Job Purpose/Role

As a Business Analyst within the Claims Transformation Team, your will be crucial in contributing to the successful implementation of new systems and ways of working, as well as the improvement of claims processes within the Claims Dept. You will work closely with stakeholders like internal end-users, subject matter experts, our Claims IT team and other colleagues from around the business to analyse current processes, gather requirements, identify gaps, and propose solutions that enhance operational efficiency and improve customer experience. You will play a vital part in supporting team members in driving innovation and improvement across our Claims Department.

Why Join Us

As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role. Reporting to the Claims Transformation Manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration.

Responsibilities

• Conduct stakeholder interviews, surveys, and workshops to gather requirements and document functional requirements clearly.
• Analyse existing claims processes to identify inefficiencies and develop process maps and workflows.
• Collaborate with cross-functional teams to translate business requirements into actionable specifications and assist in designing user interfaces and experiences.
• Act as a liaison between claims, IT, and stakeholders, providing regular updates and soliciting feedback.
• Develop test plans and test cases, and facilitate user acceptance testing (UAT).
• Assist in creating a change management strategy, develop training materials, and support training sessions.
• Maintain comprehensive project documentation throughout the lifecycle.
• Gather feedback during and after implementation for further enhancements.
• Work closely with project managers to align on timelines and scope.
• Define and monitor critical success metrics related to claims processing efficiency.

Qualifications & Experience

Essential Criteria

• Proven 3 experience as a Business Analyst, Change Management or similar role, preferably within the insurance industry or claims domain
• Proficient in process modelling techniques and tools, such as BPMN, Visio, or similar
• Strong analytical, communication, and presentation skill

Desirable Criteria  

• Knowledge of claims systems, insurance policies, and industry best practices
• Bachelor's degree in Insurance, Business Administration, Computer Science, or related field (or equivalent experience
• Familiarity with Agile methodologies and working in cross-functional teams

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations

Great to have you on board. Let's care for tomorrow.