Claims Assistant Manager

JOB DETAILS / ROLE PURPOSE

Claims Assistant Manager role is to manage the growth and resource planning as Allianz Partners enter new market and acquire new businesses with strong focus on performance, consistent quality service and excellent customer satisfaction outcome

KEY RESPONSIBILITIES

• Assist in managing and leading a team of claims adjusters.
• Act as a liaison between the Claims Manager and the claims team, ensuring clear communication and alignment of objectives.
• Step in for the Claims Manager during absences, maintaining continuity of leadership and operations.
• Assist the Claims Manager in the development and implementation of departmental strategies and goals.
• Provide regular updates and reports to the Claims Manager on team performance, claims processing, and customer satisfaction.
• Participate in strategic planning sessions and contribute to decision-making processes.
• Provide guidance, training, and mentorship to team members to enhance their skills and performance.
• Monitor team workload and ensure equitable distribution of tasks.
• Review complex or escalated claims and provide guidance on claim determinations.
• Resolve escalated customer inquiries and complaints regarding claims issues.
• Analyse claims data and performance metrics to identify trends and opportunities for process improvement.
• Prepare and present reports on claims activities, outcomes, and key performance indicators (KPIs) to senior management.
• Utilize data analysis to drive strategic decision-making and optimize claims processes.
• Actively participate in various operational activities, outside of claims, to ensure that operational service delivery is coordinated to meet and exceed clients’ expectations.
• Assist in developing and updating claims policies and procedures.
• Ensure team adherence to all regulatory and company guidelines.
• Prepare and present regular reports on claims activity, performance metrics, and trends.
• Analyse data to identify areas for improvement and implement corrective actions.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• Other Ad hoc duties as required.

KEY REQUIREMENTS

• Bachelor’s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
• Minimum of 5 years of experience in claims management or a related field, with at least 2 years in a supervisory role.
• Proven track record of effectively managing teams and achieving operational goals.
• Strong leadership and team management skills.
•  Excellent communication, negotiation, and interpersonal skills.
• Analytical mind-set with the ability to interpret complex data and make data-driven decisions.
• Proficiency in claims management software and Microsoft Office Suite.
• Detail-oriented with strong organizational and time management skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Flexibility to adapt to changing business needs and work under pressure.
• Legally permitted to work in the country of operations.

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered. 

87207 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.