Claims Business Analyst - 18 Month Fixed Term Contract

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity 

As a Business Analyst within the Claims Transformation Team, you will play a key role in successful implementation of new systems as well as ongoing optimization and enhancement of claims systems. The role focuses on embedding new ways of working, as well as continuous improvement of processes in the Claims Department. 

You will work closely with internal end-users, subject matter experts, the Claims IT team and other colleagues across the business to analyse current processes, identify gaps and opportunities for improvement, propose solutions, and gather and translate business needs into clear requirements that enhance operational efficency and improve customer experience. 

Reporting to the Claims Transformation Manager, you will join an established team of technical experts collaborate closely to drive sustainable change and uphold the highest standard of delivery, quality and partnership with the business. 

Key Responsibilities: 

• Requirements Gathering: Conduct stakeholder interviews, surveys, and workshops to understand business needs and requirements for each product / journey / tool. Document functional requirements clearly and comprehensively. 
• Analysis of Current Processes: Analyse existing claims processes to identify inefficiencies, bottlenecks, and areas for improvement. Engage with LEAN work and develop process maps and workflows  
• Solution Design: Collaborate with cross-functional teams to translate business requirements into actionable specifications for developers and technical teams to maintain backlogs. Assist in designing user interfaces, user experiences, and system interactions based on user needs. 
• Stakeholder Communication: Act as a liaison between the Claims department, IT teams, and other stakeholders, ensuring clear communication and understanding of requirements and project goals. Provide regular updates to stakeholders on project progress and actively seek feedback. 
• Testing and Validation: Develop test plans and test cases based on documented requirements to ensure that the delivered systems meet business expectations. Facilitate user acceptance testing (UAT) to validate the functionality of platforms / tools with end users. 
• Change Management Support: Assist in creating a change management strategy by identifying potential impacts of the new systems on business processes and staff roles Develop user training materials and support training sessions to help staff adapt to the new tools and processes. 
• Documentation: Maintain and update comprehensive documentation throughout the project lifecycle, including requirements documents, process maps, training guides, and user manuals. 
• Continuous Improvement: Gather feedback during and after implementation to identify areas for further enhancement of the platforms/tools. 
• Collaboration: Work closely with project managers to align on project timelines, scope, and resources. 
• Monitoring Key Metrics: Define and monitor critical success metrics related to claims processing efficiency and effectiveness to assess the impact of the new platform and tools  

Key Requirements / Skills & Experience

Essential Criteria 

• 3 years' experience as a Business Analyst, Change Management or similar role, preferably within the insurance industry or claims domain 
• Proficient in process modelling techniques and tools, such as BPMN, Visio, or similar 
• Strong analytical, communication, and presentation skills.  

Desirable Criteria   

• Knowledge of claims systems, insurance policies, and industry best practices 
• Bachelor's degree in Insurance, Business Administration, Computer Science, or related field (or equivalent experience)
• Familiarity with Agile methodologies and working in cross-functional teams 
• Expertise in Data Analytics or Artificial Intelligence (AI) technologies, having an understanding of their principles and practical uses would be advantageous.

Our Benefits: 

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice: 

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements. See Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website at Individual Accountability Framework  | Central Bank of Ireland.