Claims Coach

About Allianz 

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations. 

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role. 

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!  

The Opportunity

The Claims Coach will play a critical role within the Claims Damage department in strengthening and developing the technical capability of Claims Handlers. Through continuous coaching, mentoring, quality oversight and capability-building, the Claims Coach will develop high-performing Claims Handlers, ensuring technical excellence, consistency and strong customer outcomes, while also embedding continuous improvement across the team.  

Key Responsibilities: 

• Provide coaching sessions and mentoring to claims handlers, focusing on technical expertise in damage claims, decision-making, and customer service. 

• Identify training needs through performance reviews, quality audits, and other appropriate feedback channels. 

• Utilise QA output, broker feedback, PDPs and our future state vision to design and deliver appropriate training/coaching with individuals and teams. 

• Identify training and capability needs through performance reviews, quality audits, and other appropriate feedback channels.  

• Proactively implement upskilling and cross-skilling initiatives across the team to address capability and training gaps.  

• Conduct quality checks and QA reviews across claims decisions, files and customer interactions, identifying trends, root causes and recurring issues and supporting corrective actions. 

• Collaborate with Claims Leadership to align technical capability with business priorities.  

• Develop and contribute to learning materials, best‑practice guides and technical playbooks, and facilitate knowledge‑sharing sessions, workshops and peer learning opportunities. 

• Champion change initiatives and embed new processes, ways of working, and continuous improvement within Claims. 

• Foster and promote adoption of new tools, systems, & methodologies. 

Key Requirements / Skills & Experience 

Essential: 

• Relevant professional insurance qualification, with 3-5  proven experience in damage claims handling. 

• In-depth knowledge damage claims policies, procedures, and systems (or the ability to quickly learn them). 

• Strong demonstrated technical knowledge various claims lines (e.g. Motor, Property/Household, Liability and/or other applicable products).   

• Proven experience coaching, mentoring, training, and buddying in a claims environment.   

• Experience conducting quality checks, file reviews, and QA assessments, with the ability to provide structured, constructive feedback.   

• Strong communication, influencing, and stakeholder management skills. 

• Comfortable working in a fast-paced, change-oriented, or agile environment. 

Desirable:

• CIP qualification or working towards Chartered Insurance Practitioner status. 

• Exposure to transformation or continuous improvement initiatives within Claims. 

• Coaching or mentoring qualification (formal or informal). 

• Understanding of claims performance metrics, quality standards, and regulatory or compliance requirements. 

• An understanding of Data Analytics and / or Artificial Intelligence (AI) technologies and their principles and practical uses would be advantageous. 

Our Benefits:  

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches. 

Allianz plc. is regulated by the Central Bank of Ireland. 

Regulatory Notice:  

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements. See Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website at Individual Accountability Framework  | Central Bank of Ireland. 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.