Claims Motor Damage Manager

About Allianz 

We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.  

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team! 

The Opportunity 

We are now recruiting a Team Manager to lead the Motor Damage Team, based in our Elm Park office in Dublin 4

Our Claims department is an integral part of the Allianz brand and service, providing trusted, expert advice and support to our customers’ when they need us most; from first notification through to Claims settlement. Our Damage team specifically are the front line in support when our customers need our help the most. Our Motor Damage team handle a high volume of Retail and Commercial claims, providing excellent technical advice and ensuring efficient and fair settlement is delivered across the board, to first and third party customers, every day

This role will be responsible for managing a dedicated team working with our business clients, offering tailored solutions and proactive assistance for managing complex claims efficiently

The team is vibrant and highly motivated to work collaboratively to deliver best-in-class service at every interaction. As the Motor Damage manager, you will work in close partnership with the Senior Damage Manager and with managers across the broader Claims function, to identify trends and encourage innovations that support the transformation and optimisation of our customers’ journey though the Claims process. You should be passionate about team culture and the development of your handlers’ skills, motivated to drive your team to excel and ready to collaborate with internal and external partners and stakeholders to ensure that our handlers and our customers get top-class service and support

Key Responsibilities: 

• Manage workload within the team, ensuring quality and service metrics are met consistently
• Leading the Motor Damage team to achieve personal and departmental goals through our performance coaching programme
• Effectively use workforce management tools (ActiveOps), to load balance and resource to demand
• Develop clear performance and development plans, support talent development, succession planning and technical development of the wider Claims team
• Empowering the team to proactively identify operational and process improvements for the benefit of the customer and the department
• Work closely with the Claims leadership team to identify and implement areas of operational efficiency and process improvement that are aligned to the Allianz Customer Model
• Collaborate with Claims Management to implement vendor contracts and monitor service delivery against agreed KPI’s
• Monitor the ALAE spend, sharing knowledge and trends with Motor Injury and Claims Insights Analytics teams in particular
• Strictly manage compliance with CPC across the team, in respect of claims handling process and supervising and supporting staff through their MCC qualification
• Be responsible for the claims quality assurance process in conjunction with the operational support team
• Utilising robotics and AI to simplify and streamline our customer’s Claims experience
• Supervise the team’s Complaints Management process; coordinating data gathering, investigation and issuing/approving formal Financial Service and Pensions Ombudsman (Republic of Ireland) and Financial Services Ombudsman (UK) responses
• Represent the organisation as external group forums, ensuring Allianz plc’s approach is aligned to best practice initiatives from both Allianz group and the wider marke

Key Requirements / Skills & Experience 

Essential:

• Minimum 3 years’ claims handling experience, ideally within Damage claims
• Demonstrable leadership skills/ experience- minimum 2 years
• CIP, Dip CII, Grandfathered or ACII qualification
• A proven track record of Customer Service delivery, against relevant targets (e.g.; service level agreements, targets and quality metrics)

Desirable:

• Excellent presentation skills
• Contact centre leadership experience
• Demonstrable coaching/ development skills
• Familiarity with the local regulatory context and requirements in both jurisdictions

What you can expect from us:

Our competitive remuneration package includes

• Generous Pension Scheme Contributions
• Health Insurance
• Discounted insurance rates
• Working From Home allowance
• Numerous wellbeing and family benefits
• Travel Benefits
• Well-connected and accessible location with onsite staff parking and lunches provide

Allianz plc. is regulated by the Central Bank of Ireland. 

Regulatory Notice:

 **This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF-5, CF-6, CF7 & CF8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.   

75884 | Customer Services & Claims | Management | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under appliable local laws and regulations.

Join us. Let's care for tomorrow.