Claims Motor Injury Manager - 12 Month Maternity Contract

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

The Motor Bodily Injury Team is responsible for handling bodily injury claims arising from Allianz Ireland’s motor business which includes both retail and commercial customers. Claims handling is end to end from early intervention through to settlement including pre-litigation claims and litigated claims.  

Working in close partnership with the Senior Bodily Injury Manager and with managers across the broader Claims function, the Motor Bodily Injury Team Manager will be responsible for the people, operations and strategic management of the team and contributing to the delivery of the overall bodily injury claims strategy.

Aligning with Allianz Global P&C Claims requirements and the Allianz Customer Model (ACM), incorporating customer feedback and utilising data, the Motor Bodily Injury Team Manager will support the ongoing transformation and optimisation of the bodily injury claims process.

Key Responsibilities

• Lead and support a team of claims handlers to achieve personal, departmental and organisational goals.
• Deliver Technical Excellence through the quality assurance processes so that claims are handled in line with both claims strategy and standard operating procedures.
• Manage team resources effectively and efficiently, ensuring case reserves and strategy are proactively and regularly reviewed.
• Manage workload within the team, ensuring quality and service metrics are met consistently.
• Define and deliver clear strategies for the motor bodily injury claims lifecycle.
• Work closely with the Claims leadership team to identify and implement areas of operational efficiency and process improvement.
• Regularly review key performance indicators and data to understand and enhance performance.
• Develop clear performance and development plans, support talent development, succession planning and technical development of the wider Claims team.
• Ensure adherence to regulatory, company and Group requirements including the Consumer Protection Code, CICA, quality assurance, data protection, errors and operational risk.
• Create and sustain strong working relationships with key customers and brokers through ensuring the successful delivery of our claims relationship management program.
• Empowering the team to proactively identify operational and process improvements for the benefit of the customer and the department.
• Implement claims anti-fraud strategy ensuring a zero tolerance approach to fraud is embedded within the team and all potentially fraudulent claims are escalated to the fraud unit
• Support the claims digital journey by keeping up to speed with the technology available to improve claims processing times, customer communication, fraud identification and detection rate
• Collaborate with Claims Insights and Analytics to gather and analyse data pertinent to the business
• Effectively manage third-party outsourcing relationships that provide claims handling services to the motor bodily injury team.
• Collaborate with Claims Management to implement vendor contracts and monitor service delivery against agreed KPI’s.

• Monitor the ALAE spend, sharing knowledge and trends with other teams both within in Claims and the wider company.

• Represent the organisation as external group forums, ensuring Allianz plc’s approach is aligned to best practice initiatives from both Allianz group and the wider market.

Skills & Experience Required

Essential

• Minimum of 5 years bodily injury claims experience in a general insurance environment

• CIP, Dip CII, Grandfathered or ACII qualification
• Demonstrable leadership skills / experience

Desirable

• People management experience
• A proven track record of Customer Service delivery, against relevant KPI’s (e.g.; service level agreements, targets and quality metrics)

• Relevant 3rd level qualification

At Allianz Ireland, we are committed to embracing innovation and the responsible use of Artificial Intelligence (AI) to drive innovation and business success. We are seeking candidates who demonstrate curiosity, adaptability and have a proactive approach to learning and development. An awareness of AI-powered tools, data-driven decision making and data analysis will be highly valued.

Our Benefits

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice:

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements: Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank Individual Accountability Framework Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website: Individual Accountability Framework  | Central Bank of Ireland.