Claims Operations Support Analyst
Dublin, IE, D04Y6Y6
About Allianz
We are proud to be one of the world’s most trusted insurance companies, serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.
This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.
We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!
The Opportunity
As the Claims Operations Support Analyst you will manage logging of breakdown assistance service complaints, maintain the Ariba Procurement system, assist with drafting contracts & extension letters, work with Service Providers in the Republic of Ireland.
Reporting to the Claims Support Manager, you will support the wider Claims Function in providing the highest level of service, providing trusted/expert advice, and support to our customers when they need us most; from first notification through to Claims settlement. You will have the opportunity to work closely with all areas of Claims.
Key Responsibilities:
- Log and refer breakdown assistance service complaints to the AA for initial investigation.
- Keep Ariba system up to date, ensuring accuracy and upload supporting documentation.
- Trouble shooting for issues related to the registration and compliance of documents within the S2C process.
- Prepare and draft contracts & extension letters for Service Providers, ensuring data accuracy
- Maintain an organised and up-to-date log of CDs/USBs, ensuring data protection in a secure location.
- Coordinate updates and revisions for claims forms.
- Provide assistance in addressing audit points for the Claims Support Team
- Provide ongoing support to the Claims Support Team as needed.
Key Requirements / Skills & Experience
Essential:
- At least 3 years of experience in claims handling or procurement
- Excellent administration and organisation skills
- High proficiency in Word, Excel and IT systems.
- Knowledge and understanding of Claims & General Insurance
Desirable:
- At Allianz Ireland, we are committed to staying at the forefront of technological advancements. While this role does not require specific expertise in Data Analytics or AI technologies, having an understanding of their principles and practical uses can be advantageous.
Our Benefits:
We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.
#LI-Hybrid This is a hybrid remote/in-office role
Allianz plc. is regulated by the Central Bank of Ireland.
91174 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
