Claims Transformation Manager - 12 Month Maternity Contract

About Allianz 

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations. 

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role. 

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!  

The Opportunity 

The Claims Transformation Manager will shape and articulate a clear product vision aligned with business strategy and transformation goals.  

This role is critical for driving the evolution of service journeys to “beat the best” industry standards, advancing a self-serve dominant model, and harmonizing platforms and processes across all operational and customer-facing areas. 

The Claims Transformation Manager will be a key role in strengthening business involvement into product delivery and will coordinate the availability of key Business experts. 

Key Responsibilities: 

• Align a common product vision, along with associated priorities across business stakeholder groups 

• Establish close alignment and partnership with Product Managers to technically shape the product vision  

• Drive the definition of product objectives and success metrics in collaboration with senior stakeholders  

• Responsible for managing tactical budget and ensure alignment with Product vision and business strategy 

• Prepares and owns the business case and value proposition, ensuring alignment with business priorities 

• Responsible for setting annual and quarterly priorities at a business level and ensuring the Product Backlog is aligned 

• Ensures alignment with product team regarding agreed scope, business value, plans, timelines, business deliverables and business resource availability 

• Support feasibility assessments and align expectations with Product and IT delivery teams 

• Ensure and coordinate the availability of key business expertise and organizational input for specification and delivery, ABR, QP and roadmap shaping 

• Facilitate decision-making on trade-offs, scope, and value realization at senior levels 

• Support Product Managers in preparing and orchestrating key planning and governance meetings  (e.g., ABR, QP) 

• Collaborates with Product to plan and coordinate releases from a business perspective 

• Communicates delivery and release plans and timelines within business function  

• Tracks and reports benefits following project implementation to feed into OE and Group reporting supported by Data team & Product 

Essential: 

• 5-10 years’ experience in business or IT transformation within financial services or a similarly regulated industry. 

• Demonstrated experience in senior business roles, with a track record of delivering complex transformation programs. 

• Strong cross-functional expertise, with the ability to navigate and influence across Operations, IT, Risk, Compliance, and Customer Experience. 

• Strong understanding of business case development and stakeholder alignment  

• Skilled Negotiator with ability to effectively manage multifaceted priorities 

• Proven ability to interpret business problems, identify root causes, and design innovative, customer-centric solutions. 

• Knowledgeable in Agile/Scrum delivery environments 

• Strategic thinking with strong business and commercial acumen. 

• Excellent communication and stakeholder management skills  

• Ability to balance priorities across multiple demands  

• Effective at harmonising differing viewpoints to reach a clear direction  

• Experience in translating business strategy into business targets 

Desirable: 

• At Allianz Ireland, we are committed to staying at the forefront of technological advancements. While this role may not require specific expertise in Data Analytics or Artificial Intelligence (AI) tools & technologies, having an understanding of their core principles and practical applications is beneficial. 

Our Benefits:  

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches. 

#LI-Hybrid This is a hybrid remote/in-office role 

Allianz plc. is regulated by the Central Bank of Ireland. 

Regulatory Notice:  

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements: Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank Individual Accountability Framework Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website: Individual Accountability Framework  | Central Bank of Ireland.