Instalment Billing Handler

About Allianz

We are proud to be one of the world’s most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations.

We have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.

We are incredibly proud to be recognised as a Great Place to Work 2025 having won the Super Large Category, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

The Instalment Billing Handler is responsible for managing and processing instalment billing for our customers. This role involves resolving any billing discrepancies and delivering exceptional customer service, all while adhering to company policies and regulations. This role is intended to establish a small team within the Dublin office, which will develop into a group of Instalment Billing specialists dedicated to supporting and advancing the instalment billing processes.

Key Responsibilities:

• Manage instalment billing for clients, ensuring accuracy and timeliness
• Monitor billing accounts to ensure payments are received and applied correctly
• Respond to customer queries regarding billing and payments in a professional and timely manner
• Investigate and resolve billing issues, collaborating with customers and internal teams
• Maintain detailed records of billing transactions and customer communications
• Handle policy adjustments, cancellations, reinstatements, and related billing changes
• Collaborate with the finance and Underwriting teams to improve billing processes and enhance customer satisfaction
• Assist with queries related to commissions calculation, payment and disputes
• Understanding of relevant industry regulations and compliance standards

Key Requirements / Skills & Experience

• Experience working in a customer service environment, ideally with experience handling queries over the phone
• Excellent communication and customer service skills, both written and verbal
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills and problem-solving skills
• Ability to identify issues and implement solutions efficiently

Our Benefits:

We offer generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, and a well-connected, accessible location with onsite staff parking and provided lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

82799 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations

Great to have you on board. Let's care for tomorrow.