Motor Damage Claims Handler

About Allianz 

We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.  

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model. 

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity 

We are looking for a Motor Damage Claims Handler to join our Allianz Motor Claims Damage Team. We are looking for a candidate who is passionate about delivering the best customer service in the market, every day

Reporting to the Motor Damage Manager, you will manage a portfolio of claims, ensuring they are fully and fairly investigated and settled efficiently. Previous Insurance experience is not necessary as you will be joining a team ready and willing to support you in relation to any technical queries you have, and together with your Team Manager, support your development and the delivery of overall team goals

We are embarking on a transformation journey in Allianz Claims, so this is a really exciting time for you to join our team and develop a highly rewarding career with us. While the role is officially based in Elm Park, Dublin 4, the team work a hybrid working model

Key Responsibilities: 

• Analysis of first notification of Own Damage and Third Party liability claims
• Pro-active treatment and settlement of claims
• Management of a claims portfolio, and handles all claims within the all appropriate service levels, and in a compliant manner
• Identification of potentially fraudulent cases and recovery cases
• Ability to work flexibly in the Motor Claims Team to meet customer needs
• Performs unit administration duties
• Requisitions and may authorise cheques as required within company guidelines
• Undertakes special projects or assignments as required

Key Requirements / Skills & Experience

 Essential

• A minimum of 1 years’ experience within a Financial Services role
• Experience in a Customer facing role, maintaining standard of quality whilst providing superior Customer Service
• Demonstrated ability to communicate and influence internal and external customers

Desirable

• Experience in a Motor Claims Handling Customer facing role
• Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements
• Relevant third level qualification
• MCC qualified/ grandfathered in Personal & Commercial Lines (see below)

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF-5, 6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.   

80092 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations

Great to have you on board. Let's care for tomorrow.