Property Claims Handler

About Allianz 

We are proud to be one of the world’s most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations. We have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model. We are incredibly proud to be recognised as a Great Place to Work 2025 having won the Super Large Category, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

Allianz plc is looking for a Property Claims Handler to join the Property & PA Claims Team. Reporting directly to the Property & PA Claims Manager, the successful candidate will uphold exceptional standards of customer service through the high-quality and efficient management of policyholders' claims.

If you are an experienced claims professional looking to continue / develop your career with one of the market leading providers, this role is for you. 

We are embarking on a transformation journey in Allianz Claims, so this is a really exciting time for you to join our team and develop a highly rewarding career with us.

Key Responsibilities: 

• Uphold exceptional standards of customer service through the high-quality and efficient management of policyholders' claims.
• Registration, handling, and settlement of both household and commercial property damage claims.
• Ensure precise and comprehensive documentation of all transactions and decisions.
• Maintain strict adherence to company quality standards.
• Comply with financial services authority requirements for claims handling.
• Achieve agreed targets related to settlement rates, call responses, and case completions.
• Collaborate with various stakeholders to obtain and provide critical information necessary for service excellence and effective claims cost management.
• Identify and escalate potential fraud cases by recognizing fraud indicators and referring them to the Fraud Investigation Unit (FIU).
• Adhere to established recovery procedures for any property recovery or potential recovery cases.

Key Requirements / Skills & Experience

Essential: 

• Minimum 3 years’ experience in Insurance Claims handling or Underwriting with previous exposure to Property Claims
• Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements*
• Skilled communicator with ability to work on initiative and manages own time effectively

Our Benefits: 

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, and a well-connected, accessible location with onsite staff parking and provided lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

#LI-Hybrid This is a hybrid remote/in-office role

MCC: 

 **This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF-5, 6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.  

Regulatory Notice: 

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.   This role is a Control Function (CF2) and is subject to F&P Standards.  This includes the requirements provided for by the Central Bank (Individual Accountability The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. 

85041 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.  

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.