Retail Underwriting Customer Service Agent
Dublin, IE, D04Y6Y6
About Allianz
We are proud to be one of the world’s most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations. We have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model. We are incredibly proud to be recognised as a Great Place to Work 2025 having won the Super Large Category, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!
The Opportunity
In Retail Underwriting, customers and business partners are at the centre of our business activities, whether it’s providing them with new policies, renewing and maintaining their existing policies and providing excellent customer service.
As a Retail Underwriting Customer Service Agent, you will quote, convert, renew and maintain general insurance policies for new and existing customers through intermediaries.
While the role is officially based in Elm Park, Dublin 4 the team currently uphold a highly flexible hybrid way of working.
Key Responsibilities:
- Servicing our customers and business partners via inbound telephone calls, emails and general administration
- Consistently demonstrating true customer centricity; ensuring high level of engagement with customers, meeting and exceeding customer and intermediary expectations and acting with integrity
- Organising and prioritising work in order to deliver on the various service level agreements
- Adhering to agreed processes and procedures including company quality and underwriting guide
- Proactively anticipating customer issues and taking appropriate action
- Complying with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations
- Actively and enthusiastically participating in the achievement of individual and team targets and objectives
- Engaging fully in Inclusive Leadership sessions with your manager, having a proactive approach to learning and development
Key Requirements / Skills & Experience
Essential:
- A minimum of 2 years’ experience working in a phone based sales or customer service role
- Demonstrated ability to work within, and achieve key performance indicators across quality and service metrics
- Interest in pursuing a career in insurance, including relevant qualifications
Desirable:
- Working Towards or Completed an APA, CIP or have met the Grandfather criteria for the role as per the Minimum Competency Code issued by the Financial Regulator
- Demonstrated knowledge of home and motor insurance products
- Prior experience working with Broker Software; i.e. Open GI or Relay
Our Benefits:
We offer a competitive remuneration package, generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, and a well-connected, accessible location with onsite staff parking and provided lunches.
Allianz plc. is regulated by the Central Bank of Ireland.
#LI-Hybrid This is a hybrid remote/in-office role
MCC:
**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-4) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
Regulatory Notice:
Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF2) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
85022 | Underwriting | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
