Senior Claims Damage Manager

About Allianz

We are proud to be one of the world’s most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations.

While this role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model, offering you the flexibility and support needed to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

Our Claims department is a central part of our brand and service, providing support to our customers’ when they need us most from initial contact through to Claims settlement. As our customers’ needs continue to evolve we are now recruiting a Senior Damage Manager to lead the strategic and operational management of our Damage Claims team. 

As the  Senior Claims Damage manager, you will report directly to the Head of Claims and will be responsible for leading the Claims Damage teams. As part of this role you will be an integral stakeholder in executing Customer Driven Transformation as a key strategic pillar for Allianz Ireland. This will include overseeing the people, operations, performance of the department and ensuring the strategy is operationalized effectively across the Claims Damage area.

The role will work and interact  alongside key managers, colleagues, stakeholders and critical outsourcing partners at both strategic and operational levels to ensure that our personal and commercial customers’ receive timely settlements and expert advice supported by simple processes and technology.

Key Responsibilities: 

• Translate strategic goals to personal objectives for the Damage Managers and their teams, ensuring alignment with and delivery of the Allianz Strategic Objectives.
• Lead the Damage Team Managers to achieve strategic, departmental and personal goals.
• Develop clear performance and development plans, support talent development, succession planning and technical development.
• Oversee Claims Service Delivery within the Damage areas; implementing, monitoring and analysing appropriate KPI’s.
• Represent Claims Damage at Service  Steering & other relevant senior fora as required. Take ownership of allocated topics, working cross functionally as required to deliver
• Set & achieve Beat the Best service standards and develop high performing teams that demonstrate a clear commitment to Customer Driven Transformation
• Manage the relationship and service delivery KPI’s from critical outsource providers within the Damage Claims area.
• Identify and implement simplified customer journeys;
• Developing synergies and cross skilling capability within the Damage area.
• Support and drive  the claims digital and transformation journey, empowering the team to make operational and process improvements to benefit the customer.
• Work closely with the Head of Claims to develop and implement Claims Department strategy by anticipating, adapting and implementing change.
• Work closely with the Claims Change Manager and all relevant internal and external stakeholders to identify and implement improvements in Claims operations.
• Act as the subject matter expert for Damage Claims internally; collaborating with colleagues across the business to share knowledge and improve operational processes.
• Represent the organisation as external group forums, ensuring Allianz plc’s approach is aligned to best practice initiatives from both Allianz group and the wider market.

Key Requirements / Skills & Experience

Essential: 

• A minimum of 4+ years’ experience in People and Operations Management
• Prior experience within Claims handling and/or operational management
• Demonstrated ability to implement change and transformation
• APA (Personal and Commercial), CIP, Dip CII, Grandfathered or ACII
• A proven track record of Customer Service delivery, against relevant KPI’s (e.g.; service level agreements, targets and quality metrics)

Desirable: 

• Prior experience in managing technical teams, ideally within a Claims environment
• Relevant 3rd level qualification
• Familiarity with applicable regulatory context and requirements

Our Benefits: 

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

#LI-Hybrid This is a hybrid remote/in-office role

Regulatory Notice: 

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF- 5, 6, 7, 8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.   

88519 | Customer Services & Claims | Management | Non-Executive | Allianz Ireland | Full-Time | Permanent

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.  

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.