Senior Claims Officer
Dublin, IE, D12 P651
The role of Senior Claims Support Officer will involve working across 3 support functions to ensure a seamless service to stakeholders – Claims Review, Provider Queries and Claims Technical/IT Support teams.
KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:
- Manage Claims Review mailbox ensuring emails are responded to within 48-hour SLA.
- Ensure Data Protection Breaches are urgently reviewed, logged and escalated with 24-hour SLA
- Oversee the review of Ex-gratia requests
- Compile relevant reporting and provide insights on Data Protection Breaches and Ex-gratia activity to management team.
- Ensure all SOPs are up to date and adhered to
- Compile relevant data for SARs in line with timelines outlined by Compliance Team
- Support the Provider Queries Team in the management of queries, reconciliation requests and management information reporting and analysis
- Support the Claims Technical Support specialist with User Acceptance Testing, IT ticket handling, Production Release and Maintenance Notifications
- Other Ad hoc duties as required
KEY REQUIREMENTS
- A highly customer-focused individual with strong interpersonal and communication skills
- Team player who acts as a positive role model and contributes to a great team atmosphere
- Ability to prioritise workload and manage time effectively
- Highly motivated and proactive individual who can work on own initiative and within a team setting
- Experience in claims processing
- Strong analytical skills
- Proficiency in Microsoft Office
- Strong attention to detail
- Appetite for process improvement and simplification
- APA in Private Medical Insurance
- Fluency in English required (verbal and written)
| Full-Time | Permanent
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
For more information, please visit: www.allianz-partners.com
