Service Delivery Lead

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

What you do

Support the development of the global Vendor & Service Delivery Management Framework for Allianz Partners Health: 

• Assist in developing a standardized framework for the management of vendors globally, ensuring alignment and compliance
• Assist in developing and drive the strategic agenda considering the businesses Third Party Partners (TPP’s) to meet the standards set out in the TPP Management Framework.
• Assist in managing and structure the delivery of the TPP performance reviews with the support of the appropriate functional operational departments and in compliance with EU Solvency II requirements and Allianz Group Outsourcing process.
• Assist in managing the onboarding of TPP’s not limited to the initial RFP process, due diligence and vendor integrity screening to ensure that all required documentation and screening is carried out.
• Supporting the operations offshoring platforms considering scoping, set up, contracting and cost management and oversight.

Implement and embed formalised service delivery approach: 

• Assist in managing and developing end to end service delivery considering related TPP service issues through an effective complaint management model, identifying root causes and managing mitigation plans to enhance the service delivery 
• Accountable for all aspects of the service, quality and monitoring of TPP’s to maintain best in class service

Data analysis of key assignments across different Operations platforms:

• Consolidation of TPP performance and reporting, including cost containment metrics and trending.

Who you are

• Preferably 10 years+ of optimal Service Delivery experience, preferably in a multinational environment, including several years spent leading a significant and complex department.
• Experience in a multinational environment, producing accurate work within tight deadlines
• Negotiating and management of complex supplier contracts and performance management
• Experience in project management and/or data analytics are an advantage
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
• Comfortable working with numbers and complex data sets
• You can work in an environment shaped by AI

108788 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.