Services Transformation Manager

About Allianz

We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

The Service Transformation Manager is accountable for shaping and delivering a cohesive, customer-focused service vision that aligns with Allianz Ireland’s business strategy and transformation objectives. Serving as a vital link between business priorities and IT product delivery, this role ensures that transformation initiatives are strategically aligned, operationally robust, and deliver tangible value. The Transformation Manager will champion the evolution of service journeys, streamline platforms and processes, and strengthen business engagement in IT product and service delivery. The ultimate aim is to drive innovative, high-impact transformation that enhances Allianz Ireland’s competitive edge and delivers superior outcomes for both customers and the business.

Key Responsibilities

• Align a common product vision, along with associated priorities across business stakeholder groups
• Establish close alignment and partnership with Product Managers to technically shape the product vision​
• Drive the definition of product objectives and success metrics in collaboration with senior stakeholders​
• Responsible for managing tactical budget and ensure alignment with Product vision and business strategy
• Prepare and own the business case and value proposition, ensuring alignment with business priorities
• Responsible for setting annual and quarterly priorities at a business level and ensuring the Product Backlog is aligned
• Ensures alignment with product team regarding agreed scope, business value, plans, timelines, business deliverables and business resource availability
• Support feasibility assessments and align expectations with Product and IT delivery teams
• Ensure and coordinate the availability of key business expertise and organizational input for specification and delivery, ABR, QP and roadmap shaping
• Facilitate decision-making on trade-offs, scope, and value realization at senior levels
• Support Product Managers in preparing and orchestrating key planning and governance meetings​ (e.g., ABR, QP)
• Collaborates with Product to plan and coordinate releases from a business perspective
• Communicates delivery and release plans and timelines within business function​
• Tracks and reports benefits following project implementation to feed into OE and Group reporting supported by Data team & Product

Key Requirements / Skills & Experience

Essential:

• 5-10 years’ experience in business or IT transformation within financial services or a similarly regulated industry.
• Demonstrated experience in senior business roles, with a track record of delivering complex transformation programs.
• Strong cross-functional expertise, with the ability to navigate and influence across Operations, IT, Risk, Compliance, and Customer Experience.
• Strong understanding of business case development and stakeholder alignment​
• Skilled Negotiator with ability to effectively manage multifaceted priorities
• Proven ability to interpret business problems, identify root causes, and design innovative, customer-centric solutions.
• Knowledgeable in Agile/Scrum delivery environments

Key Competencies:

• Strategic thinking with strong business and commercial acumen.
• Excellent communication and stakeholder management skills​
• Ability to balance priorities across multiple demands​
• Effective at harmonising differing viewpoints to reach a clear direction
• Experience in translating business strategy into business targets

Allianz plc. is regulated by the Central Bank of Ireland

78755 | Operations | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations

Great to have you on board. Let's care for tomorrow.