GROUP PROJECTS CUSTOMER SERVICE INTERN W/M

Your role : 

The role is to contribute to the roll out of the new customer service model by providing support on strategic projects to enhance customer experience and internal process : needs and implementation of IT solutions. Reports to the group customer service manager. 

• Data & KPIs analysis : provide accurate customer data and indicators extractions (usage of IT tools and Excel)
• Participate to the digital tools evolution and incidents management
• International business units interactions : be in contact with the countries regarding to the group customer service projects
• New omnichannel platform & Self-service : improve the usage by customer service teams and customers
• Support to project management tasks including users guides elaboration

Your Profile :

• Sense of customer service and business
• Good communication skills
• Multicultural relationship skills
• Analytic skills, at ease with data (usage of Excel, AI and Digital tools)
• Office package with good command of power point
• Comfortable with IT platforms, BI and collaborative tools
• Fluent in English

Nice to have:

• An experience in the sector of BtoB insurance
• An experience on the customer experience journey
• French

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. 

In 2024, our revenues reached 3.8 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we are committed to fostering an inclusive workplace and proud to be an equal opportunity employer. We encourage you to bring your whole self to work, embracing your unique identity and experiences.

Join us. Let's care for tomorrow.

#Paris

#France

#LI-KK1