Group Project Manager_1864

 Job Title: Commercial Service Manager

Location: Allianz Technology, India

The Commercial Service Manager will be responsible for managing the commercial, financial, and service delivery aspects of IT services. This role ensures that contractual commitments are met, service performance is optimized, initiatives are tracked to completion, and stakeholders receive accurate and timely reporting. The ideal candidate will have strong experience in IT Service Management (ITSM), commercial governance, and relationship management.

Key Responsibilities

1. Commercial Management

• Own and manage all commercial aspects of  the IT services.
• Monitor contract compliance, financials, and billing accuracy.
• Drive cost optimization, forecasting, budgeting, and variance analysis.
• Manage vendor contracts and ensure that the our obligations are met.
• Evaluate financial impact of service changes, new initiatives, and resource variations.

2. Service Management

• Act as the primary point of contact for service performance and governance.
• Ensure end-to-end service delivery meets agreed SLAs, KPIs, and contractual expectations.
• Oversee incident, problem, change, and request management activities from a service perspective.
• Collaborate with technical leads of each service
• Conduct monthly/quarterly service reviews with internal and external stakeholders.

3. Initiative Tracking & Program Governance

• Track progress of key IT service initiatives and transformation programs.
• Maintain dashboards, timelines, risk logs, and action trackers.
• Coordinate with cross-functional teams to ensure timely delivery of milestones.
• Identify roadblocks and drive escalations/resolutions proactively.
• Provide executive-level status reports on initiatives.

4. Reporting & Analytics

• Prepare and deliver commercial, operational, and strategic reports.
• Analyze service performance trends and provide data-driven insights for improvement.
• Develop dashboards for financials, SLAs, KPI health, and initiative status.
• Present reports to senior management and customer stakeholders.

Required Skills & Experience

Technical & Professional Skills

• Strong understanding of IT Service Management frameworks and AGILE working models
• Experience with financial/commercial governance in IT services.
• Good understanding of service operations, SLAs, KPIs, and governance models.
• Proficient in reporting & dashboard tools (Excel, Power BI, ServiceNow reporting, etc.).
• Experience working with managed services, outsourcing, or large-scale IT operations.

Soft Skills

• Excellent stakeholder and vendor management capabilities.
• Strong negotiation, communication, and presentation skills.
• Analytical thinking and ability to make data-driven decisions.
• Ability to work cross-functionally and lead initiatives with minimal supervision.
• Strong organizational and time management skills.

Qualifications

• Bachelor’s degree in IT, Business Administration, Engineering, or related field
• 7–12 years of experience in IT Service Management, Commercial Management, or Program/Portfolio Management roles.
• ITIL certification is highly desirable.

Preferred Attributes

• Experience in global IT services or shared service delivery environments.
• Exposure to contract management, change requests, and pricing models (FTE, Fixed Price, T&M, etc.).
• Ability to manage multiple priorities in a dynamic environment.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.