Group Project Manager_D797

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Position Summary

The Tribe Lead combines the responsibilities of a Service Owner, Service Manager, Product Owner, and Delivery Lead. This role drives the end‑to‑end delivery of technology services, ensuring reliability, efficiency, and continuous improvement across the organization. You will lead cross-functional squads, align technology initiatives with business goals, and ensure seamless integration of tools, platforms, and processes.

Key Responsibilities

Technology & Service Leadership

• Shape and execute technology strategies that support business priorities.
• Oversee service delivery to ensure systems are stable, reliable, and high performing.
• Ensure effective service operations through ITIL-aligned processes and governance.

Process & Platform Excellence

• Identify and implement improvements that enhance efficiency, productivity, and user experience.
• Optimize business processes using technology solutions and automation.
• Manage ServiceNow operations and CMDB enhancements where applicable.

Project & Delivery Ownership

• Lead and coordinate cross-functional teams to deliver projects on time, within scope, and within budget.
• Oversee change, incident, and problem management processes.
• Track KPIs and provide clear dashboards and reports to leadership.

Vendor & Stakeholder Management

• Manage vendor relationships to ensure quality service delivery and explore value‑adding solutions.
• Build strong partnerships across departments and maintain excellent communication channels.

Data & Insights

• Use analytics to monitor service performance, drive improvements, and enable data-driven decision-making.

Training & Adoption

• Enable teams with training, communication, and support to maximize technology adoption and effectiveness.

Security & Compliance

• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Maintain high standards of security, including BCP/DR readiness and data integrity.

Qualifications & Experience

• Bachelor’s degree in Computer Science, MIS, or related field.
• 10+ years in IT operations, including 3–5 years in service management roles.
• Strong knowledge of enterprise systems, data analytics tools, cloud platforms (Azure/AWS), and ITIL processes.
• Experience working in multinational teams and multi‑supplier environments.
• Certifications preferred: ITIL, PMP/PRINCE2.
• Hands-on technical exposure (Servers, Networks, Azure, AD) is a plus.
• Basic understanding of programming (Java, SQL, Angular) is beneficial.
• Strong communication, analytical abilities, and a proactive, ownership-driven mindset.

Functional/Domain Expertise

Incident Management

• Ensure adherence to ITIL practices and drive timely resolution.
• Coordinate cross-team efforts and provide weekly incident reports.
• Track compliance and escalate non-compliant tickets as necessary.

Change Management

• Plan, coordinate, and communicate all changes across environments.
• Identify risks/conflicts and ensure readiness before deployments.
• Keep stakeholders informed throughout the change lifecycle.

Problem Management

• Maintain and track problem records and drive root cause analysis.
• Conduct review meetings and provide progress updates.
• Use trend analysis to drive proactive problem management and reduce recurring issues.

• Good to have 

  • Having a basic understanding or exposure to AI tools would be a plus.
  • Familiarity with basic AI tools is considered an advantage.
  • Basic knowledge or experience with AI tools will be beneficial.
  • Exposure to AI tools, even at a basic level, is a value-add.
  • A fundamental grasp of AI tools will be an added benefit.

  Your benefits:

  • We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
  • We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
  • From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
  • Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

   

   

   

  About Allianz Technology

  Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

  We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

  D&I statement

  Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

  Join us. Let´s care for tomorrow.

  You. IT

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.