Senior Continuous Improvement Product Owner

 Role Description

We’re looking for a dynamic Continuous Improvement Business Owner to drive digital excellence, product adoption, and continuous improvement across AZC. Reporting into Continuous Improvement and working closely with the COO and Transformation teams, you will act as AZC Product Owner for key digital platforms—including customer contact tools (e.g., Content Guru/Storm) and process‑mining assets (e.g., Celonis). You’ll ensure initiatives align with commercial strategy, progress to plan, and deliver measurable value.

You will shape platform strategy, prioritise enhancements, and champion adoption to improve outcomes for customers, brokers, and colleagues. This is a visible and influential role, blending strategic thinking with hands‑on delivery.

This position sits within the Commercial Strategy and Customer Experience division, a growing team focused on driving strategic coherence, customer centricity, and progressive change across the commercial business.

This is a hybrid role based in any of the UK offices.

Salary Information

Pay:  Circa £70,000 per annum.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

Product Ownership & Digital Capability Leadership

• Act as AZC Product Owner for Content Guru and Celonis, defining vision, roadmap, and priorities aligned to business strategy.
• Translate business needs into clear user stories and requirements.
• Validate new features and support delivery teams through implementation and launch.
• Drive post‑launch optimisation and ensure smooth transition into BAU.
• Promote long‑term adoption and value realisation of digital capabilities.

Continuous Improvement & Process Optimisation

• Work with local business owners to identify and lead improvement initiatives across commercial operations and customer/broker journeys.
• Use tools such as Celonis and process‑mining technologies to uncover insights and optimisation opportunities.
• Support cross‑functional problem‑solving and act as the triage point for CI requests.
• Assess operational impacts and support transition, communication, and training plans.

Stakeholder Engagement & Change Leadership

• Build strong relationships across Commercial, Operations, Transformation, and Technology.
• Influence senior stakeholders on prioritisation, resources, and adoption.
• Communicate progress, benefits, and risks clearly across stakeholder groups.
• Support teams to embed new capabilities and deliver sustainable improvements.

Strategic Insight & Systems Thinking

• Use data, customer insight, and operational metrics to inform decisions and prioritisation.
• Produce business cases, benefit analyses, and performance reporting.
• Stay aware of emerging technologies and trends to shape future optimisation strategies.

Essential Skills

• Strong Product Ownership/Product Management experience, ideally in Agile or hybrid environments.
• Solid grounding in Continuous Improvement (Lean, process mapping, value‑stream analysis).
• Strong analytical skills with experience using digital optimisation tools (e.g., Celonis, workflow automation, telephony/contact platforms).
• Excellent communication and stakeholder‑influencing skills.
• Proven experience delivering digital change, process optimisation, and measurable improvements.
• Comfortable working in a matrixed, fast‑paced environment with shifting priorities.
• Highly organised with strong prioritisation skills.
• Proficient in Microsoft PowerPoint, Excel, and the wider MS Office suite.
• Degree‑level education or equivalent experience.

Desirable Skills

• Commercial awareness of the UK insurance market.
• Experience in cross‑functional or transformation programmes.
• Relevant certifications (e.g., CSPO/PSPO/SAFe PO, Lean Six Sigma Green Belt+, APMG/Prosci Change Management).
• Understanding of Responsible AI principles.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Sophie Mayes

Closing date 13th April 2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.

#LI-Hybrid

90602 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent

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