Assistance Coordinator
Gurgaon, IN
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
Key Tasks
- Manage incoming calls and accurately gather client and vehicle breakdown information.
- Handle emergency assistance calls from insured customers facing breakdowns, accidents, or roadside issues that hinder their journey.
- Coordinate prompt roadside assistance and emergency transportation services.
- Liaise with business partners to oversee dispatch and service delivery.
- Update internal systems with real-time progress on cases and pertinent details.
- Make outbound calls to clarify service-related questions or address location discrepancies.
- Arrange supplementary services such as car rentals, vehicle repatriation, and pickups.
- Follow up with customers to ensure satisfaction and resolution after service.
- Document all case updates for tracking, auditing, and performance reporting purposes.
- Collaborate with cross-functional teams to guarantee seamless service delivery.
- Escalate any delays or issues to maintain compliance with SLAs and quality standards.
Minimum Requirements
- Demonstrated ability to focus intently on details while managing multiple tasks simultaneously.
- Outstanding verbal communication abilities,
- Exemplary active listening skills coupled with proficient problem-solving capabilities.
- Willingness to work in a 24/7 environment is required. Proficient command of English, both spoken and written.
- Preference will be given to candidates aspiring for a long-term, growth-focused career within the organization
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
