Head of Account Management

Allianz Trade is looking for an experienced and commercially driven Head of Account Management to lead and develop our Account Management team. In this role, you will be responsible for the overall portfolio of clients ensuring their satisfaction and retention whilst structuring their policies in accordance with regulatory requirements and internal standards.

Reporting to the Commercial Director, you will drive the enhancement of account management service levels provided to our Clients and Distribution Partners, while also personally managing a selection of key accounts. This is a leadership role that blends people management, demonstrated commercial underwriting authority, and strategic client engagement. Critical to your success will be your ability to lead, inspire, and collaborate internally in addition to your external commercial and account management expertise.This position can be based in either Sydney or Melbourne.

What You Will Do

Client & Intermediary Management

• Onboard new clients and brokers, introducing them to our products, processes, systems, and organisation
• Establish and coordinate our field presence alongside other functions to strengthen communication with Clients and Distribution Partners
• Drive continuous improvement of services through leaner processes, digitalisation, and team capability building
• Deliver portfolio retention and profitability targets

Commercial Underwriting

• Exercise delegated underwriting authority to profitably underwrite and price policies at renewal
• Make sound, independent underwriting decisions within your authority level, balancing risk appetite with commercial objectives
• Ensure compliance with local and Group underwriting guidelines, authority frameworks, and regulations
• Oversee the technical quality and pricing adequacy of the portfolio
• Act as a senior underwriting referral point for the team on complex or high-value accounts

AI & Innovation

• Leverage AI tools and data analytics to enhance underwriting decisions, risk assessment, and portfolio management
• Identify opportunities to integrate AI and automation into Account Management processes, reducing manual effort and accelerating decision-making
• Champion the adoption of AI-driven insights to improve client service, operational efficiency, and commercial outcomes
• Embrace new technologies and drive process improvement through innovation

People Leadership & Internal Collaboration

• Lead, develop, and inspire a geographically dispersed team of Account Managers, ensuring engagement and a strong team culture regardless of location
• Adapt your leadership approach to effectively manage team members, maintaining visibility, connection, and accountability
• Foster team well-being, professional development, and career growth
• Monitor people and business performance
• Collaborate closely with internal functions — including Risk, Claims, Operations and Finance — to ensure aligned decision-making and the best possible business outcomes
• Build strong internal relationships and act as a bridge between Account Management and the wider organisation, ensuring the team's needs and client insights are represented in cross-functional discussions
• Drive a collaborative working culture where internal partnerships are valued as highly as external client relationships

Regional & Group Coordination

• Collaborate with Allianz Trade's Global Team on Account Management initiatives, customer satisfaction, and service enhancement
• Manage all key Finance Accounts, ensuring profitability and retention

What You Will Bring

Market Knowledge

• Sound knowledge and extensive experience in trade credit insurance and commercial underwriting
• Demonstrated underwriting skills with delegated authority — proven ability to exercise independent judgement on risk selection, pricing, and portfolio management

Business Expertise

• Proven track record of developing successful commercial relationships with Clients and Distribution Partners
• Demonstrated experience operating within a structured underwriting authority framework, with a strong record of disciplined and profitable decision-making
• Compliance with Commercial Underwriting Guidelines, authority limits, and internal or regulatory requirements
• Achievement of profitability and retention targets across a portfolio and assigned clients
• Strong customer orientation with a focus on continuous improvement
• Interest in and enthusiasm for leveraging AI, data analytics, and digital tools to enhance business decisions and processes

People Leadership & Internal Collaboration

• Proven experience leading and motivating geographically dispersed teams, with the ability to build trust and maintain performance across locations
• Demonstrated ability to collaborate effectively with internal stakeholders and cross-functional teams to deliver shared business outcomes
• A leadership style that balances strong external client skills with equally strong internal people management, influence, and partnership
• Collaborative leadership with a genuine commitment to team development, engagement, and well-being

Interpersonal Skills

• Ability to act as a trusted advisor for colleagues, customers, intermediaries, and partners
• Well-developed business partnering skills — both externally with clients and internally across the organisation

#Sydney #Melbourne #LI-JL1

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,900 employees. In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025. Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.