Head of Claims Management

What you do:

• Lead the Claims management department and report directly to the COO.
• Lead and optimize the claims management process to align with business objectives.
• Supervise the entire claims handling process, ensuring efficiency and compliance.
• Collaborate with internal departments and external partners to resolve complex claims.
• Propose and implement strategies to reduce costs and improve processing times.
• Set, monitor, and report on performance KPIs to ensure targets are met.
• Enhance operational rules, processes, and standards for claims management.
• Develop and operate a performance setting and monitoring system for claims.
• Ensure adherence to industry regulations and company standards.
• Drive continuous improvement initiatives and support projects beyond daily responsibilities.
• Oversee quality control measures to maintain high standards in claims management.

What you bring:

• Higher education degree.
• Minimum of 5 years of experience in claims.
• Proficiency in English.
• Strong computer literacy.
• Excellent leadership and organizational skills, with a focus on motivating teams.
• Familiarity with insurance regulations and specific claims liquidation requirements.
• Experience in developing and operating performance setting and monitoring systems for claims.

What we offer

• Offer a hybrid work model balancing in-person collaboration and remote work.
• Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
• Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
• Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.

85216 | Customer Services & Claims | Management | Allianz Executive | Allianz Bulgaria | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.