Case Manager Level 1

CASE MANAGER – PERSONAL INJURY – HOBART, TASMANIA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

We are looking for a Case Manager to join our team in Hobart, Tasmania.

About the role

The purpose of this role is to manage a portfolio of claims from inception to finalisation within the framework of the legislation. You will be required to maintain a focus on strategic collaboration and deliver high quality claims management services to achieve return to work and recovery outcomes for our customers, while adhering to service standards and compliance requirements.

You will be responsible for

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcomes within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensuring customer service standards are maintained and responsibility taken for prompt resolution of enquiries.  
• Building effective working relationships with customers and a variety of key stakeholders including legal representatives, medical professionals, and rehabilitation providers, to drive successful outcomes.
• Maintaining regular contact with customers and other stakeholders, ensuring they are consulted as part of the claims management process and informed of all key claim developments.
• Make key liability decisions, information gathering and investigations, assessing claims for reasonable and necessary treatment and rehabilitation requirements.
• Actively contribute to the achievement of business targets and participate in departmental projects as required.
• Maintain and improve technical knowledge across all facets of claims management. 
• Keep up to date with legislative amendments and their practical application. 

About you

• Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health.
• Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
• Demonstrate evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
• Ability to plan and priortise effectively, organize tasks, and manage competing resources and demands.
• Ability to interpret legislation.
• Ability to recognise, avoid, manage, and escalate complaints to enable effective and timely resolution in accordance with organisational processes.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers