Injury Management Coordinator

INJURY MANAGEMENT COORDINATOR – PERSONAL INJURY – HOBART, TAS (10-MONTH MATERNITY LEAVE COVER)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

About the role 

• Guiding and coaching claim teams to ensure claims are managed cost effectively within the framework of the legislation to optimise financial results and return to work outcomes
• Ensuring the local Injury Management Program is up to date and employees are compliant in the application of the program
• Monitoring and reporting on key injury management, return to work, and workplace rehabilitation provider KPI's and trends
• Building and proactively influence relationships with rehabilitation providers in support of Allianz’s strategic direction
• Ensuring service issues / complaints are effectively resolved in compliance with internal / external policy and procedure
• Monitoring injury management workflows to ensure timely decision making whilst meeting quality standards within required timeframes

About you

• A tertiary qualification in a relevant allied health field
• A Certificate IV in Personal Injury Management (FNS42120) or a Diploma of Personal Injury and Disability Insurance Management (FNS51920)
• Experience in injury management relating to occupational rehabilitation, clinical care, claims management and/or return to work
• Ability to identify opportunities to review, develop, and modify injury management claims processes, procedures, standards, and guidelines in line with medically based research findings that support innovation, improved performance and an improved customer experience
• Knowledge of privately underwritten workers compensation environment
• Understanding of relevant regulatory, and/or legislative compliance requirements that impact the organisation
• Ability to recognise, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes
• Excellent verbal and written communication skills; capable of communicating with key stakeholders with empathy, clarity and influence
• Demonstrated ability to build effective relationships internally and externally with customers, stakeholders and service providers
• Ability to provide specialist Injury Management coaching and one on one support to team members regarding early intervention claims management strategy
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers