Senior Case Manager

SENIOR CASE MANAGER– PERSONAL INJURY & COMMERCIAL – HOBART | LAUNCESTON, TASMANIA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are looking for a Senior Case Manager to join our team, based in either the Launceston or Hobart office, on a full-time basis.

About the role 

This is a unique and dynamic role that provides support across multiple teams when and where it is needed the most. The position will not carry its own portfolio, allowing the successful candidate to provide coverage during periods of leave, increased workloads, and business demand. This role offers variety, exposure to different areas of the business, and the opportunity to further develop your claims management capability.

Bring your passion for customer service and case management to support injured workers through their recovery journey and deliver positive outcomes and exceptional customer experiences.

• Supporting the business and our customers to achieve cost-effective outcomes within the framework of the legislation, identifying and managing return to work barriers on individual claims
• Making key liability decisions, information gathering and investigations, assessing claims for reasonable and necessary treatment and rehabilitation requirements
• Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind, ensuring responsibility taken for prompt resolution of enquiries
• Developing trusted relationships with the customers that you support and maintaining effective working relationships with key stakeholders to drive successful outcomes
• Actively contribute to the achievement of business targets and participate in departmental projects as required
• Having an attitude that empathizes with the needs of the injured worker and a desire to help them in their recovery
• Maintain and improve technical knowledge across all facets of claims management
• Keep up to date with legislative amendments and their practical application

About you 

• Minimum of 3 years’ case management experience within TAS Workers Compensation
• Experience in supporting people who have sustained complex injuries
• Experience in mentoring other case managers within the team
• Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands
• Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence
• An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes’
• The ability to handle challenging situations and to act in a professional and responsive manner
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.