Regional Manager Roadside Assistance

What you do 

As a Regional Manager for North of England and Scotland, you’ll lead our roadside assistance operations across your region, managing internal teams and external partners to deliver excellent service and strong performance. 

You will be responsible for the following teams: 

• Regional Network Manager 

• RSA technician specialists 

• RSA technicians (Branded & Multi-Brand) 

In this role, you will:  

Drive performance 

• Own and deliver regional KPIs across internal and external networks 

• Manage day-to-day roadside assistance operations 

• Monitor performance, address issues, and ensure optimal technician availability 

• Use data and insights (MI) to drive decisions and continuous improvement 

• Oversee technician incentive schemes 

Manage external partnerships 

• Build and manage supplier relationships within your region 

• Ensure adequate capacity and effective surge plans 

• Source, onboard, and audit providers in line with company standards 

• Negotiate costs within agreed frameworks 

• Maintain accurate network data and ensure compliance 

Customer & case management 

• Work closely with providers to deliver a seamless, high-quality service 

• Act on customer and stakeholder feedback, driving improvements 

• Support fair and compliant practices (including FCA guidelines) 

• Partner with Finance on invoicing and claims decisions 

Control costs 

• Manage claim costs and minimise leakage 

• Deliver against average job cost targets 

• Identify opportunities to improve efficiency while maintaining service quality 

Stakeholder engagement 

• Represent the company externally with industry bodies and government agencies 

• Stay up to date on relevant legislation and share insights internally 

Health & safety 

• Ensure compliance with Health & Safety regulations 

• Promote safe working practices, conduct risk assessments, and support training needs 

Lead and develop your team 

• Motivate, coach, and develop high-performing teams 

• Run regular 1:1s, appraisals, and team meetings 

• Manage performance, including disciplinary processes where needed 

• Foster a strong customer-focused culture 

Administration & continuous improvement 

• Maintain accurate records and reporting 

• Ensure all processes and documentation are up to date 

• Support training, development plans, and quality standards 

What you bring 

• A-level education (or equivalent) 

• Strong organisational and problem-solving skills 

• Motor vehicle technical qualification (City & Guilds Level 2 / NVQ3 or equivalent) 

• Excellent communication skills 

• Experience coaching and developing teams 

• IOSH (or willingness to obtain) Health & Safety qualification 

• You work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.