Team Manager Commercial and Farm
Home, NSW, AU, 0
TEAM MANAGER COMMERCIAL & FARM – CUSTOMER AND OPERATIONS – AUSTRALIA WIDE
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Foster a culture of continuous improvement within the Commercial Property Claims team by assessing individual strengths, addressing development areas, and enhancing overall team effectiveness.
- Lead and optimise team performance to achieve financial year targets across Volume, Quality, Cost, Customer, and Timeliness metrics, while identifying and articulating key performance drivers to Senior Management.
- Maintain robust operational governance, processes, and procedures for internally assessed claims, while proactively identifying business improvement opportunities aligned with AAL Strategic Priorities.
- Collaborate and influence cross-functional stakeholders to identify opportunities for internally assessed claims, leveraging existing team capability and strategic recruitment initiatives.
- Own risk incidents and mitigation strategies, ensuring strong adherence to the Code of Practice, including effective complaint management and regulatory compliance.
About you
- Significant experience in customer service roles, with proven people leadership experience managing remote teams.
- Demonstrated ability to lead teams in achieving strategic objectives and delivering measurable outcomes.
- Strong collaboration skills, with the ability to work effectively in team environments and successfully influence outcomes beyond direct authority.
- Excellent planning and prioritisation skills, with the ability to organise tasks, manage competing demands, and allocate resources effectively.
- Proven analytical and critical thinking capability, including the ability to interpret complex data, identify patterns and trends, extract meaningful insights, and demonstrate technical proficiency across systems, software, databases, reporting, and communication tools.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options to support your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
