INTERN GROUP PROJECTS CUSTOMER SERVICE W/M
FR
The Role:
The role is to contribute to the roll out of the new customer service model by providing support on strategic projects : implementation and developments of IT solutions, deployment and harmonization of customer service processes. Reports to the group customer service manage
Responsabilities:
- Data analysis : provide accurate customer data extractions relative to all the Business Units (usage of IT tools and Excel)
- KPIs analysis : suppport on the analyse of new indicators as a target
- Participate to the digital tools evolution and incidents management
- International business units interactions : be in contact with the countries regarding to the group customer service projects
- New omnichannel platform : improve the usage by customer service teams
- Support to project management tasks including users guides elaboration
Profile:
- Sense of customer service and business
- Good communication skills
- Multicultural relationship skills
- Analytic skills, at ease with data (usage of Excel)
- Office package with good command of power point
- Comfortable with IT platforms, BI and collaborative tools
- English spoke
#Paris
#France
#LI-KK1
83402 | Data & AI | Student | n.a. | Allianz Trade | Full-Time | Temporary
Headquartered in Paris, Allianz Trade is present in over 40 countries with 5,800 employees. In 2024, our consolidated sales reached 3.8 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide.
Certified as a Great Place to Work, Allianz Trade stands out for its modern and flexible work environment, which seamlessly combines in-person collaboration with smart working.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we are committed to fostering an inclusive workplace and proud to be an equal opportunity employer. We encourage you to bring your whole self to work, embracing your unique identity and experiences.
Join us. Let's care for tomorrow.
