Customer Value Management Team Member

The Allianz Group is one of the world's leading insurers and asset managers with more than 159 thousand employees and more than 122 million private & corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.

Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.

We believe in the power of diversity and inclusion, in mutual respect and support. We are committed to ensure that our employees work in an environment that is inclusive and that everyone is treated with dignity and respect. We are constantly working on creating a workplace at which you can feel at home.

At Allianz Turkey we proud to be recognized as a “Great Place To Work” and chosen as a top company of business world at 8 times by Capital Magazine.

What do we expect you to bring?

• If you have graduated from a relevant undergraduate program at a university,
• If you have experience in CRM, customer communication, campaign management, or marketing technologies,
• If you closely follow developments in the insurance sector,
• If you possess strong reporting and data analysis skills,
• If you are proficient in MS Office applications,
• If you have the ability to work in a systematic and organized manner,
• If you have no travel restrictions,
• If you hold a Class B driver's license,
• If you are knowledgeable about artificial intelligence (AI), data analytics, data intelligence, AI/data strategy, and ChatGPT.

How can you make an impact?

• Evaluating the communications made via e-mail, SMS and other customer communication channels in accordance with the customer experience, brand language and marketing approach, tracking their effectiveness and contributing to their development through reporting/analysis.
• Making use of CRM, MarTech and existing technological capabilities to carry out customer communication processes in a more efficient, secure and sustainable way; to contribute to the improvement of processes and the implementation of new communication capabilities.
• Reviewing customer communication requests from different teams, making the necessary referrals and following the communication process from end to end.
• Taking an active role in project and development studies for customer communication and marketing processes; supporting analysis, user acceptance tests and live transition processes.
• To contribute to the establishment of common standards in customer communication processes and the development of processes by working in coordination with relevant business units, marketing, technology and other stakeholders.