IT Service Management _2426

Overall Objectives of Job

• Assist in supporting IT production operations, including IT applications and infrastructure, under the guidance of senior colleagues.
• Support efforts to enhance IT production quality by participating in follow-up activities after outages.
• Help manage the CPI (Change, Problem, Incident) process within the OE/region
• Assist in engaging with stakeholders to ensure transparency in the quality of IT services, projects, and processes.
• Support compliance and alignment of IT processes with Allianz Technology's process landscape and external standards.
• Collaborate with senior team members to support the fulfilment of requirements from the DORA framework, particularly in incident management.
• Contribute to regular analysis and reporting, to address quality and performance-related issues.
• Assist in analysing KPIs and data to identify trends and prepare reports for regular service review meetings.
• Ensuring team collaboration & working co-operatively to achieve a common goal

Duties and Responsibilities

• Assist in supporting IT production operations, including IT applications and infrastructure, under the guidance of senior colleagues.
• Support efforts to enhance IT production quality by participating in follow-up activities after outages.
• Help manage the CPI (Change, Problem, Incident) process within the OE/region
• Assist in engaging with stakeholders to ensure transparency in the quality of IT services, projects, and processes.
• Support compliance and alignment of IT processes with Allianz Technology's process landscape and external standards.
• Collaborate with senior team members to support the fulfilment of requirements from the DORA framework, particularly in incident management.
• Contribute to regular analysis and reporting, to address quality and performance-related issues.
• Assist in analysing KPIs and data to identify trends and prepare reports for regular service review meetings.
• Ensure compliance with all regulatory and compliance requirements.
• All Az Tech employees must consistently comply with Information Security policies.
• Maintain awareness of all ISMS principles and guidelines

Qualification, Experience, Technical and Functional Skills

• A minimum of 5-8 years of experience in IT consulting or Production support.
• Fundamental understanding of IT Operations and techniques.
• Major understanding of CPI- Change, Problem and Incident Management Process.
• Familiarity with PowerBI or any other reporting tools.
• A university degree in IT management, business administration, computer science, or equivalent professional experience.
• Strong communication and interpersonal skills.
• Proficiency in English is essential and mandatory.
• Self-motivated with proactive problem-solving abilities.
• Experience in a multinational organization is advantageous.
• Demonstrated success in managing complex IT projects, preferably within the Financial Services sector.
• Proven leadership capabilities with a dynamic approach to driving team commitment and fostering long-term, trusted relationships with stakeholders.
• Extensive knowledge of project management practices, methods, and tools, with a track record of delivering projects in a Scaled Agile environment.
• Strong commercial acumen and business awareness, with a comprehensive understanding of relevant systems and processes, and the ability to propose innovative solutions and initiatives.
• High level of technology awareness, including systems, technologies, and development cycles.
• Excellent collaboration, teamwork, and team management skills, with the ability to thrive in a cross-functional environment as well as independently.
• Exceptional written, verbal, and interpersonal communication skills in English.
• Ability to provide leadership and guidance to development teams.
• Proficient in stakeholder management.
• Experience in transformation projects is required.

Functional

Experience of working in Insurance  domain and exposure to AI tools is an advantage

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.