Incident Management_D2866
IN
IT Incident Manager
You will:
We are seeking an experienced IT Incident Manager to join our team and support the Developer/Application team in managing test and production incidents, as well as overseeing the software release process as part of the change management lifecycle. This role is critical in ensuring the stability and reliability of our IT systems, minimizing downtime, and enabling smooth software releases in alignment with business objectives for the ABS Germany OE.
Incident Management:
- Act as the primary point of contact for test and production incidents, ensuring timely resolution and communication with stakeholders for the ABS Germany OE.
- Coordinate with the applications team to investigate, troubleshoot, and resolve incidents efficiently.
- Should work in the OE holiday calendar and work time is during the German business hours
- Monitor incident trends and perform root cause analysis to identify recurring issues and drive long-term solutions.
- Maintain and improve incident management processes in alignment with ITIL best practices.
- Ensure proper documentation of incidents, resolutions, and lessons learned in the ITSM tool.
Collaboration & Communication:
- Work closely with cross-functional teams, including DevOps, QA, and business stakeholders, to align incident and change management activities with organizational goals.
- Provide regular updates to leadership and stakeholders on incident status, change progress, and release schedules.
- Act as a bridge between technical teams and business units to ensure clear communication and understanding.
Process Improvement:
- Identify opportunities to enhance incident, change, and release management processes, leveraging automation and industry best practices.
- Drive continuous improvement initiatives to optimize system reliability and operational efficiency.
Your skills:
Required:
- University Graduate degree (mandatory).
- Minimum 5 years of experience in IT Service Management (ITSM), with a focus on incident, change, and release management.
- Strong knowledge of ITIL frameworks and best practices.
- Hands-on experience with ITSM tools (e.g., ServiceNow, Jira Service Management, or similar).
- Solid understanding of DevOps principles and practices, including CI/CD pipelines and deployment processes.
- Proven ability to manage and resolve complex incidents in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
Preferred:
- ITIL certification (Foundation or higher).
- Experience working in an Agile or DevOps environment.
- Familiarity with cloud platforms (e.g., AWS, Azure, or Google Cloud).
- Knowledge of scripting or automation tools to support incident and release management processes.
Key Competencies:
- Proactive and results-oriented mindset.
- Strong organizational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
- Collaborative team player with a customer-focused approach.
- Exposure to AI tools is an additional advantage.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
