Claims Manager
Hong Kong Island, HK
Let’s care for tomorrow.
Your ambitions. Your dreams. Your tomorrow
Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.
Whatever your strengths,
we bring out the best in you.
Allianz is a leading global provider of comprehensive insurance and financial solutions for individuals and businesses in over 70 countries. Our continued success can be attributed to having talented and committed people, each of whom anticipates and prompts positive change and development in our organization.
We, Allianz Global Corporate & Specialty SE Hong Kong Branch, are now seeking a talented and highly-motivated individual to join our organization as:
CLAIMS MANAGER, SHORT TAIL CLAIMS
Description:
Independently manage a diverse portfolio of complex local and international property, engineering and construction claims. The position will serve as a key liaison between internal departments, insured clients and brokers, ensuring clear communication and effective resolution of claims. Deliveryof exceptional client servicing, including risk assessment, policy interpretation and strategic claims handling is expected. There will be collaboration with our China and Reginal Claims Teams, as well as engagement with large international clients. The position requires working alongside industry experts in a collaborative global environment.
The successful candidate will also be required to lead and mentor a team of two claims professionals- providing technical guidance, workload oversight, and performance support to ensure a high standard of claims servicing. This role is perfect for a driven individual seeking to expand their expertise in handling high impact complex
claims.
Responsibilities
- Independently handle claims efficiently (local and Multinational claims) in accordance with company service standards, procedures and guidelines
- Participate in site inspections for claims
- Assessment of appropriate claims reserves in accordance with company reserving philosophy
- Instructing and continuous monitoring the perf ormance of the service providers whilst exercising ind ependent
adjudgment from claims perspective - Compile claims statistics and perform claims portfolio analysis
- Attend clients facing activities for brokers/clients and conduct internal and external meetings and trainings.
- Closely liaise with business units to update claims development/trend and support them in their business
development activities - Regular communications with other team members and active discussions on claimsissues and o bserv ations
- Participate in the company's claims related and other projects/initiatives
- Providing general assistance and support to management in the general running of claims operations (eg
case sharing, providing claims data, responding to queries form other business functions etc).
Requirements:
- Degree or professional qualification holder in civil engineering or related disciplin
- Insurance Professional qualification preferred (e.g. ACII/FCII)
- Minimum 5 years' engineering and construction claims handling experience
- Prior team leadership experience- coaching, delegation and ability to foster efficient and organised collaboration
- Strong analytical and negotiation skills
- Proactive mindset, capable of working independently and part of a team
- Excellent customer servicing mindset and skills
- Languages: (i) Native or bilingual English and Cantonese capabilityis essential and (ii) Business level in spoken
Mandarin - Excellent communication and interpersonal skill
- A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.
A competitive remuneration and benefits package will be offered. Please send your application, with details of current and expected salary, to: Human Resources Division, Allianz Global Corporate & Specialty SE Hong Kong Branch at career@allianz.com.hk
Personal data collected will be used for recruitment purpose only
78927 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent
What’s in it for you?
Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.
Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Care to join us?
Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.
Learn more about careers at Allianz Commercial by clicking here.
Learn more about Allianz Commercial by clicking here.
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.
People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com
Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly
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