Assistance Coordinator

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.Join us. Let's care for tomorrow.

• The Assistance Coordinator plays a pivotal role in supporting the Assistance Operations Department to effectively deliver services to clients and subscribers of Allianz Partners (AzP).
• This includes managing both inbound and outbound communications such as calls, emails, and other correspondences related to AzP client services.
• The Coordinator is responsible for providing necessary assistance to clients by taking the appropriate actions to arrange services and benefits according to the needs of the subscribers and their policy coverage.
• All conversations, correspondence, and actions must be meticulously documented in the case management system.
• Additionally, the Coordinator collaborates within a team environment to ensure comprehensive case handling.
• Shift timings: 24-hour rotational basis
  Office location: Allianz Partners, Office Suite 19-17-1 Level 17 UOA Centre, No. 19 Jalan Pinang, 50450, Wilayah Persekutuan Kuala Lumpur, Malaysia
  Work model: On-site work at the office.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.