Automotive Technician - Warranty Claims

Bring your workshop know-how into a decision-making role. As an Automotive Technician, you will support end-to-end handling of Extended Warranty and related programs—assessing claims, validating technical reports, and processing payments—while ensuring accuracy, cost control, and compliance with policy terms.

Note: This role will be employed under Allianz Partners Malaysia (AWP Services Sdn Bhd).

What you’ll do

• Assess, validate, and approve claims within your authority
• Review repair estimates, technical reports, and supporting documents from dealers/workshops
• Process and manage claims payments accurately and on time
• Ensure all claims comply with policy terms, internal guidelines, and documentation standards
• Liaise with dealers, workshops, and internal stakeholders to clarify technical issues and justify claims
• Monitor claims trends; highlight abnormal patterns and potential fraud
• Support cost control initiatives and benchmark reasonable repair costs
• Contribute to process improvements to enhance efficiency and turnaround time
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Requirements

• Background in automotive (technical, workshop, or dealership experience preferred)
• 3+ years’ experience in automotive workshop operations, automotive technical role, or claims.
• Solid understanding of vehicle systems and repair processes
• Strong analytical and problem-solving skills with sound technical judgment
• Clear communication skills to liaise with dealers and internal teams
• Ability to read and speak Mandarin is an advantage

Working Conditions:

• Work Schedule: Monday to Friday, normal working hours.
• Location: UOA Centre, KLCC, Kuala Lumpur (easily accessible).
• Work Arrangement: Hybrid model – able to work both from home and the office.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

If you’re excited but don’t meet every requirement, apply anyway—we value potential and transferable skills. Only shortlisted candidates will be contacted.

96980 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow. 

How we hire 

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.