Automotive Vendor Network Specialist (Auto Warranty)

Help us build a high-performing repairer network and deliver fast, fair outcomes on automotive extended warranty claims. As a Network Specialist, you will develop and manage dealer/workshop partners (including EV-capable sites), ensure service quality and coverage, and support end-to-end claims handling—from technical assessment and estimate review to approval and payment processing. 

Note: This role will be employed under Allianz Partners Malaysia (AWP Services Sdn Bhd).

What you’ll do

• Network development and management (40%)
  • Build and expand the dealer/workshop network to ensure nationwide coverage, capability, and service quality
  • Identify, evaluate, and onboard new repairers (including EV-certified workshops) against capability, capacity, compliance, and quality criteria
  • Draft and negotiate commercial terms; manage contracts, renewals, and SLAs/TATs
  • Maintain strong relationships with partners; monitor performance, identify gaps, and drive improvements
  • Conduct site visits, audits, and claim-related surveys at workshops/dealers

• Cross-functional coordination (40%)

  • Collaborate with Claims and Operations to align network capabilities with business strategy and claim requirements
  • Liaise with customers, client teams, and customer support to recommend suitable network repairers and resolve issues
  • Provide onboarding and system/process training to new and existing partners

• Extended warranty claims support (20%)

  • Handle day-to-day claims assessment, validation, and approval within authority limits
  • Review/validate repair estimates, technical reports, and supporting documentation
  • Process and manage claims payments accurately and on time

Requirements

• 3+ years’ relevant experience in automotive, insurance, extended warranty, or vendor/network management
• Background in dealer/vendor management, workshop operations, or partnerships preferred
• Strong understanding of the automotive repair ecosystem; exposure to EV repair networks is an advantage
• Proven experience in vendor sourcing, evaluation, contracting, and commercial negotiation
• Familiar with contract management, partner performance monitoring, SLAs, and TATs
• Solid technical understanding to support claims validation and workshop assessments
• Strong interpersonal skills and stakeholder management; confident in customer-facing communication. High ownership, problem-solving ability, and the capacity to work independently
• Willingness to travel for site assessments and partner meetings (1-2 days a month)
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Nice to have (not required)

• Experience with data-driven performance dashboards/Excel reporting to track network KPIs
• Knowledge of warranty administration systems or claims platforms
• Familiarity with EV diagnostic/repair standards and OEM programs

What success looks like (6–12 months)

• Expanded, compliant network with improved coverage, capability, and EV readiness
• Measurable uplift in partner performance
• Accurate, timely claims decisions and payments with reduced rework and escalations
• Strong partner relationships and clear playbooks/SOPs for onboarding and operations

Working Conditions:

• Work Schedule: Monday to Friday, normal working hours.
• Location: UOA Centre, KLCC, Kuala Lumpur (easily accessible).
• Work Arrangement: Hybrid model – able to work both from home and the office.
• Travel Requirement: Travel within Malaysia will be required 1–2 days per month for site assessments and partner meetings.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

If you’re excited but don’t meet every requirement, apply anyway—we value potential and transferable skills. Only shortlisted candidates will be contacted.

96730 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow. 

How we hire 

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.