Claims Executive - Travel Insurance (Mandarin Speaking)

Join Allianz Partners and support travellers when they need it most. As a Travel Claims Executive at Allianz Partners Malaysia in Kuala Lumpur, you will evaluate and process claims for medical expenses, emergency medical evacuations, and other health-related incidents during travel. You will work with customers and partners across Malaysia, Singapore, Indonesia, and Hong Kong — handling cases in Mandarin and English — where clear, empathetic communication and sound judgement are key.

This is a full-time, permanent hybrid role based at UOA Centre, KLCC, working Monday to Friday. No medical background is required — full training is provided. If you are a fresh graduate with strong motivation and a desire to grow, we would love to hear from you.

What You'll Do

• Manage end-to-end travel medical claims from notification and registration through to closure

• Assess and process claims within policy terms, authority limits, and service benchmarks (TAT/SLA)

• Review documentation including Chinese-language medical reports, calculate benefits, initiate payments, and prepare clear claim decision letters

• Follow Claims Best Practices and regulatory requirements — ensuring accurate assessment, timely reserving, prompt notification of large losses, and complete system documentation

• Monitor claim progress, maintain accurate reserves, and facilitate finance rebilling

• Respond promptly to feedback, inquiries, and complaints via established processes

• Liaise with healthcare providers, policyholders, and insurance partners — conducting calls and written communications in English and Mandarin

• Work effectively with AI-powered tools, digital case management systems, and data analytics platforms, using insights responsibly in line with Allianz's data governance and ethical use standards

• Contribute to team projects and ad-hoc tasks, supporting teammates to keep operations running smoothly

What You'll Bring

• Minimum Diploma or Degree in any field — no medical background required

• 1–2 years of experience in claims, customer service, customer-facing roles, customer relationship management, administration, or coordination is an advantage — fresh graduates with strong motivation and a growth mindset are warmly welcome

• Background in insurance, travel assistance, financial services, or KYC is a plus but not essential — full training will be provided

• Fluent in English and Mandarin — both spoken and written — mandatory for this role

• Cantonese proficiency is a bonus but not required

• Inquisitive by nature with strong attention to detail and a drive to understand the full picture behind every case

• Decisive and able to turn sound judgement into clear, timely action with minimal rework

• Proficient with Microsoft Office applications and comfortable working across multiple systems and documentation platforms

• A collaborative team player who treats colleagues with care and respect

What We Offer

• Competitive salary and performance-based bonus

• Employer EPF contribution of 15%

• Flexible benefits budget to support your individual needs

• Comprehensive medical and hospitalisation coverage

• SOCSO contributions in line with Malaysian statutory requirements

• Annual leave and public holidays in line with Malaysian employment standards

• Hybrid working model — Monday to Friday, 9:00–18:00, based at UOA Centre, KLCC

• Structured onboarding, training, and mentorship — including support for handling Chinese-language documentation

• Clear career growth pathways within Allianz Partners' global network

• Exposure to regional travel insurance cases across Malaysia, Singapore, Indonesia, and Hong Kong

• A supportive, inclusive team culture focused on collaboration and continuous improvement

83373 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Who We Are

Allianz Partners Malaysia (AWP Services Sdn Bhd) is part of Allianz Partners — a world leader in B2B2C insurance and assistance, offering global solutions across travel, health, automotive, and home assistance. Present in over 75 countries, we combine the strength of the Allianz Group with a local, customer-first approach. In Malaysia, our Kuala Lumpur team supports travellers and partners across the region, delivering meaningful assistance when it matters most. At Allianz Partners, we are committed to building an inclusive workplace where every team member can grow, contribute, and thrive — and we welcome applicants from all backgrounds and experience levels.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.