Clinical Team Lead - Medical Services & Case Management (KL-based)

Impact-led leadership that puts customers first. We turn complex medical moments into coordinated care. As Team Leader, you’ll lead a multidisciplinary team based across Malaysia, Singapore, and Indonesia—ensuring our international members receive the right care safely, on time, and cost‑effectively, 24/7 across APAC. Based in KL, you’ll blend clinical judgment with operational excellence to protect outcomes, experience, and value. 

Note: This role will be employed under Allianz Partners Malaysia (AWP SERVICES SDN BHD)

What you’ll do

• Run day-to-day operations and KPIs (SLA, quality, cost containment, productivity) for a distributed team.
• Oversee Treatment Guarantees, pre-authorizations, and clinical adjudication to ensure safe, medically appropriate, and cost‑effective outcomes.
• Own workforce planning and rostering across locations in a 7‑day operation, aligning capacity to demand.
• Coach, QA, and upskill advisors; lead onboarding, calibration, and continuous training with clear performance feedback.
• Act as escalation point for complex/high‑cost cases (including potential fraud) and drive value‑based negotiations with providers.
• Partner with Care Operations, Claims, Underwriting, Actuarial, and Medical Provider Management to standardize playbooks and best practices.
• Drive continuous improvement: root‑cause issues, streamline processes and systems (with IT), and implement corrective actions.
• Safeguard team wellbeing and ensure compliance, data privacy, and clinical governance standards.

What you bring

• Licensed healthcare professional (RN/MD/Psych/allied health) with 5+ years’ clinical experience; health insurance/assistance or managed care experience is a plus.
• 2+ years’ people leadership in healthcare operations; multi‑site or distributed team experience preferred.
• Strong clinical judgment, negotiation with providers, and stakeholder management skills.
• Data‑driven operator; proficient with Microsoft Office (Excel); experience with case/claims platforms advantageous.
• Fluent English; Mandarin/Cantonese a plus. Eligible to work in Malaysia.

Why Allianz Partners

• Purpose at scale: shape clinical decisions and outcomes across APAC with a global leader.
• Growth and learning: access to global expertise, training, and internal mobility.
• Flexibility and culture: hybrid work, inclusive teams, customer‑first mindset.

Working pattern and location

• KLCC office (AWP SERVICES SDN BHD). Hybrid: 3 days in office, 2 days WFH after probation period.
• 5 days/week within a 07:00–22:00 roster. Typically four weekday office‑hour days (Mon–Fri, 09:00–18:00) and one late shift weekly.
• Rotate early/late, weekend, and public holiday shifts as needed. Two consecutive days off per roster. No regular travel.

AI READINESS

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical 

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

98033 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow. 

How we hire 

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.