Customer Care Advisor (Healthcare) - KL, Malaysia

Elevate your customer service career at Allianz Partners—the global leader in assistance and insurance for travel, health, and mobility. We help people navigate life’s unexpected moments with empathy, clarity, and action, delivering support that really matters when it counts.

Join our multilingual Customer Care team, the first touchpoint for customers, brokers, and medical providers worldwide. We’re a collaborative, solutions-focused group that listens, clarifies, and coordinates the next steps—partnering with our in-house medical, claims, and provider networks to turn stressful situations into clear, positive outcomes. If you’ve built your skills in call centers or customer service and want a role with more variety, impact, and growth, you’ll find it here—an international environment that values learning, teamwork, and doing what’s right for the customer.

What you’ll do

• Be the first point of contact via phone and email for customers, brokers, and providers
• Guide people through coverage, claims, hospitalisation, and general queries
• Resolve complaints professionally and coordinate solutions with internal teams
• Liaise with hospitals/providers and our medical team on admissions and care
• Accurately log interactions and keep case documentation up to date
• Triage and route cases to the right teams; follow up through to resolution
• Support basic app/system troubleshooting and raise IT tickets when needed
• Build strong product knowledge and contribute ideas to improve processes

What you’ll bring

• Experience in call centre or customer service roles
• Clear, empathetic communicator in English; Mandarin, Cantonese, Bahasa Indonesia, Malay, or Vietnamese are a plus
• Calm under pressure, solutions-focused, and attentive to detail
• Confident with Microsoft Office and quick to learn new systems/CRMs
• Team player with ownership mindset and strong follow-through

Important

• Must be fully flexible to work rotating shift patterns, including shift work, nights, and weekends

What success looks like:

• Consistently clear, empathetic customer interactions with positive feedback
• Accurate documentation enabling smooth handovers and timely resolutions
• Effective collaboration with medical, claims, and provider teams
• Growing product/system knowledge; a trusted go-to for common queries

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. 

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

If you’re excited but don’t tick every box, apply anyway—we value potential and diverse experiences

80416 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow.