Travel Assistance Coordinator(Mandarin or Cantonese); Regular Hours; Fresh Grads welcome

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth, competitive benefits, and regular office hours. Support customers in urgent situations, coordinate care with hospitals, and resolve travel and health issues across countries in real time.

Work closely with regional teams, gain valuable cross-border exposure, and build your career—no medical background required, as full training is provided.

Note: This role will be employed under Allianz Partners Malaysia (AWP Services Sdn Bhd).

What you will do

• Handle inbound/outbound calls and emails within travel assistances operations

• Explain policy coverage and claims; triage urgent medical and travel cases

• Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers

• Liaise with medical and non-medical providers (hospitals, clinics, airlines) and our assistance network

• Log cases in CRM; follow through to resolution; escalate when needed, and share ideas to improve CX

What you bring

• Proficiency in spoken English is required to effectively liaise with clients and medical institutions.

• Proficiency in Mandarin and/or Cantonese

• Experience in client-facing and coordination roles (e.g., customer service/contact center, hospitality, travel/tour, airline, logistics, healthcare admin, front office/concierge, account coordination).

• Calm, empathetic problem-solver with strong communication and teamwork

• Working Monday to Friday, 9:00 to 18:00

• No medical background required, as full training is provided.

Nice to have, but not required

• Medical assistance, TPA.

• Hospital coordination or healthcare background

• Experience in travel, airline, or insurance environment

Why join us

• Permanent, full-time role with stable career growth

• Make a real impact for travelers and patients worldwide

• Training, certifications, and clear career paths (quality, case management, medical network, operations)

• Competitive salary, medical insurance, flexible benefits, bonus, provident fund

Work Schedule

• 5-day workweek (Monday to Friday), 9:00 AM – 6:00 PM (Onsite)

• Includes public holidays (with additional pay), Work from home.

Location

UOA Centre, KLCC, Kuala Lumpur (easily accessible) 

AI READINESS

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

83686 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow.