Travel Medical Claims Executive

As Travel Medical Claims at Allianz Partners in Kuala Lumpur, you will be responsible for evaluating and processing travel claims relating to medical expenses, emergency medical evacuations, and other health-related incidents occurring during travel, for insurance partners in Malaysia, Singapore, Indonesia, and other countries. This is a full-time, permanent role where your attention to detail, sound judgement, and commitment to service quality will make a real difference to customers when they need support most.

What You'll Do

• Handle the entire travel medical assistance claim process from notification and registration through to closure, ensuring thorough and efficient management
• Process and review claims within the terms and conditions of coverage and within specified authority limits and benchmarks (TATs/SLA)
• Resolve medical and non-medical claims by reviewing documentation, calculating benefits due, initiating payments, and composing claim decision letters
• Stay informed about industry regulations and adhere to Claims Best Practices guidelines to ensure accuracy in claims assessment, timely reserving and follow-up with customers, timely notification of large losses, accuracy in data entry, and proper documentation in the system
• Monitor the progress of medical claims, keep track of reserves, and facilitate the finance rebilling process
• Respond to customer feedback, inquiries, and complaints promptly, providing resolutions through established processes
• Work with healthcare providers, policyholders, and insurance partners to gather information and communicate claim decisions clearly
• Participate in team projects and ad-hoc tasks as assigned
• Promote positive teamwork and collaboration by supporting other team members as and when required

What You'll Bring

• Minimum Diploma or Degree in a medical-related field
• Minimum 1–2 years of relevant work experience in medical claim assessment — fresh graduates are encouraged to apply
• Background in insurance, medical, or travel is an added advantage
• Proven written and verbal communication skills in English; ability to converse in Mandarin and Cantonese is an added advantage
• Proficient in Microsoft Office applications
• Able to make decisions swiftly and put decisions into practical use
• Works well within a team environment, treating all team members with care and respect and assisting colleagues as needed

What We Offer

• Competitive salary and performance-based bonus
• Employer EPF contribution of 15%
• Flexible benefits budget to support your individual needs
• Comprehensive medical and hospitalisation coverage
• SOCSO contributions in line with Malaysian statutory requirements
• Annual leave and public holidays in line with Malaysian employment standards
• Learning and development opportunities to grow your career within Allianz Partners' global network
• International career opportunities across 75+ countries
• A collaborative, inclusive work environment in Kuala Lumpur

103773 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Who We Are

Allianz Partners is the B2B2C leader in assistance and insurance solutions across assistance, international health & life, automotive, and travel insurance. Present in over 75 countries, we care for our customers — and that caring nature extends to our employees. We don't just hire people; we invest in their careers because we recognise that your development and our growth go hand in hand. As an equal opportunity employer, we recognise that our strength lies in our people and we are committed to building an inclusive workplace where everyone can thrive.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.