Customer Service Executive (Kuching Branch)

Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

As a front-line representative under One Allianz Customer Service, you will deliver efficient, customer-centric support for both General and Life Insurance. Your role focuses on understanding customer needs, ensuring seamless walk-in service experiences, and supporting decentralized services by actively engaging with agencies and policyholders. You will also assist the Branch or Operations Manager in overseeing daily branch operations and administration.

You'll be responsible for:

• Deliver prompt, quality, and professional service for walk in customer for both General and Life insurance needs and requirement such as insurance purchase/renewal, endorsement, enquiries, complaints and claims handling including via telephone or emails.

• Maintain broad knowledge of AGIC and ALIM products and services

• To ensure issuance of Motor and Non-Motor Insurance according to company guidelines

• To ensure payments are collected on Cash Before Cover (CBC) for walk in customer and official receipt is issued upon payment received.

• Handling and control daily collection, balancing and reconciliation for life insurance:

  • Handling and control daily collection, balancing and reconciliation

  • Prepare and submit Ad-hoc report within turnaround time (TAT) to Account Department

  • Safekeeping of collection, cash float and security documents

  • Receipt issuance

  • Returned cheque handling

• Decentralization of policy servicing (BPM, financial & non-financial policy changes and reinstatement) and decentralization of claim BPM.

• To ensure compliance of FSA 2013, branch SOPs, guidelines & policies issued by relevant bodies.

• To safeguard assets and promote efficient utilization of resources

• To ensure required licenses are renewed and displayed at designated place.

• Overall Responsible for security of the branch and collection.

• To ensure that services standard is achieved 

• Collaborate and exchange best practices among team members from time to time                   

• Undertake other duties and assignments assigned by Superior/Branch Manager and when required

  • To support on claims related matters and responsible for efficient and effective operation on claims concierge service functions by providing quality service to walk-in customer, agents, and marketers.               

  • email claims documents upon receipt to claim hubs within the deadline

Important to your success:

• Bachelor’s degree in any related field

• Fresh graduates are encouraged to apply.

• 1–2 years of experience in customer service, insurance operations, or branch administration is an added advantage.

• Strong communication and interpersonal skills to engage effectively with walk-in customers, agents, and internal teams.

• Detail-oriented and organized, with the ability to handle cash collections, reconciliations, and documentation accurately.

• Proficient in Microsoft Office and comfortable using internal systems for policy servicing, claims handling, and reporting.

• Familiarity with using ChatGPT for automating routine tasks and enhancing productivity

Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions

Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.