Assistant Manager, Claims Standards and Performance Management
Kuala Lumpur, MY
Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?
Drive Claims operational excellence through the enhancement, optimisation, and governance of Claims systems and platforms. Collaborate with internal and external stakeholders to identify process inefficiencies and implement automation, digitalisation, and AI-enabled solutions to strengthen operational effectiveness, control, and service delivery. Lead and support system enhancement initiatives, change requests (CRs), User Acceptance Testing (UAT), defect tracking, reporting, and post-implementation validation to ensure stable, scalable, and efficient system solutions that support end-to-end Claims operations.
You'll be responsible for:
- Identifying processes which can be automated.
- Enhancement of Merimen / OPUS.
- Enhance interface for customer / insured claims notifications, submission of documents and claims status enquiry.
- Support and execute assigned Claims system enhancements, change requests (CRs), and related projects to ensure timely completion of deliverables in accordance with agreed timelines and business objectives.
- Provide end-to-end support for assigned system enhancements, including progress tracking, weekly status reporting, User Acceptance Testing (UAT), defect tracking and resolution follow-up, as well as post-implementation validation to ensure solutions meet business, operational, and governance requirements.
- Undertake additional responsibilities and strategic assignments as directed by the Chief Claims Officer, Head of Division, and/or Management in support of departmental priorities, governance requirements, and broader organisational objectives.
Important to your success:
- Bachelor’s Degree in Insurance, Actuarial Science, IT, Business Administration, or a related field.
- Minimum of 4 to 6 years of experience in insurance claims operations, claims performance management, or claims business analysis.
- Familiarity with AI tools like ChatGPT or Copilot is an added advantage.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
